Front Office Manager

4 weeks ago


New York, United States AccorHotel Full time

Summary of Responsibilities: 
Reporting to the Assistant Director Front Office responsibilities and essential job functions include but are not limited to the following:

  • Assist the Front Office in all aspects of the department and ensure service standards are followed
  • Provides managerial support for Reception Royal Service Concierge Guest Relations and Guest Services in the daily operational duties for these areas
  • Consistently offer professional friendly and engaging service
  • Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
  • Communicate through preshift logs emails and departmental meetings all pertinent information for the respective shift and areas of operation
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies procedures and service standards
  • Follow all safety policies 
  • Other duties as assigned

Compensation: $80000 per annum


Qualifications :

  • Passion for guest service
  • Excellent written and verbal communication interpersonal and leadership skills
  • Highly organized resultsoriented with the ability to be flexible and work well under pressure
  • Degree or Diploma in Hospitality Management is an asset
  • Fluency in English
  • Minimum of 1 year previous proven supervisory experience
  • Must have the ability to handle a multitude of tasks and Guest requests
  • Knowledge of MicrosFidelio Property Management System an asset
  • Should possess or seek certification in basic first aid
  • Strong guest service orientation and training skills background required
  • Ability to work independently and prioritize responsibilities
  • Experience with a Hotel loyalty program an asset
  • Computer proficiency in a Windows environment (Word Excel PowerPoint)

Remote Work :

No


Employment Type :

Fulltime



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