Service Manager

1 week ago

Hudson, United States Sciens Building Solutions Full time
THE POSITION IN A NUTSHELL
Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.

WHAT YOU'LL BE DOING (and doing well)
  • Manage the service department of assigned Division.
  • Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
  • Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
  • Responsible for executing service inspections on time and resolution of system deficiencies.
  • Responsible for developing a budget and meeting revenue and gross margin targets.
  • Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
  • Responsible for delivering projects within the original budgeted cost.
  • Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed.
  • Responsible for efficient asset management, such as inventory and company service vehicles.
  • Responsible for building a high-performance culture to include annual performance reviews and development initiatives.
  • Responsible for manpower planning and allocation.
  • Responsible in part for customer satisfaction and cash collections.
  • Works closely with the sales and installation teams to support the growth and profitability of the Division.
  • Responsible for control and calibration of inspection, measuring, and testing equipment.
  • Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.
WHAT WE LIKE ABOUT YOU
  • Two to five years of experience in a service operations manager role within the fire detection, fire protection, security, or electrical environment.
  • Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
  • Strong, positive team builder with leadership ability.
  • Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and electrical systems.
  • Strong understanding of Profit and Loss statements and key financial drivers.
  • Ability to attract, develop, grow, and retain a team.
  • Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
  • Valid driver's license.
  • Must be able to pass a background check and drug screening.
  • Able to work independently.
  • Excellent organizational, decision-making, and communication skills.
  • Proficient in NFPA codes and standards.
  • Strong computer skills; proficient at Microsoft Office.
  • Knowledge of OSHA safety standards.
  • NICET Level II.
WHAT WE'RE BRINGING TO THE TABLE
  • Competitive salary based on qualifications.
  • Paid time off plan and holidays.
  • 401(k) matching.
  • Short term and long-term disability.
  • Medical, dental, and vision plans with options.
  • Life insurance.
  • Company cell phone, laptop, and vehicle.
  • Professional career development opportunities.

  • Service Operations Manager

    3 weeks ago

    Hudson, New Hampshire, United States Sciens Building Solutions Full time

    About the RoleWe are seeking a highly skilled Service Manager to join our team at Sciens Building Solutions. As a Service Manager, you will be responsible for leading a service team and a back-office team to support our business growth. This is an exciting opportunity for someone with experience in managing a team in the fire detection, protection, security,...

  • Service Delivery Manager

    1 month ago

    Hudson, United States HCL Technologies Full time

    Job DescriptionAs a seasoned Service Delivery Manager at HCL Technologies, you will be responsible for leading a remote offshore delivery center, ensuring seamless service delivery to global customers. Your expertise in industry-standard processes and procedures will be crucial in driving business growth and profitability.Key ResponsibilitiesGlobal Customer...

  • Customer Service Management Trainee

    4 weeks ago

    Hudson, Wisconsin, United States Uline Full time

    Customer Service Management TraineeUnlock Your Potential in Customer ServiceAs a Customer Service Management Trainee at Uline, you will embark on a comprehensive training program to master all aspects of customer service management. This role offers a unique opportunity to develop your leadership skills, work with a talented team, and contribute to the...

  • Customer Service Management Trainee

    2 weeks ago

    Hudson, Wisconsin, United States Uline, Inc. Full time

    Customer Service Management TraineeUnlock Your Potential in Customer ServiceAs a Customer Service Management Trainee at Uline, you will embark on a comprehensive training program to master all aspects of customer service management. This hands-on experience will equip you with the skills to lead a team of customer service representatives, setting clear...

  • Custodial Services Manager

    2 weeks ago

    Hudson, Ohio, United States Hudson City School District Full time

    Job Summary:The Hudson City School District is seeking a highly skilled and experienced Custodian to join our team. As a key member of our facilities management team, the successful candidate will be responsible for maintaining a clean and safe learning environment for our students and staff.Key Responsibilities:•⁠ ⁠Maintain the cleanliness and...

  • Customer Service Management Trainee

    2 weeks ago

    Hudson, Wisconsin, United States Uline Full time

    Customer Service Management TraineeAre you looking for a challenging and rewarding career in customer service? Uline is seeking a Customer Service Management Trainee to join our team!Key Responsibilities:Master all aspects of customer service management through a comprehensive hands-on training program.Manage and develop a team of customer service...

  • Customer Service Management Trainee

    3 weeks ago

    Hudson, Wisconsin, United States Uline Full time

    Customer Service Management TraineeUnlock Your Potential in Customer ServiceAs a Customer Service Management Trainee at Uline, you will embark on a comprehensive training program to master all aspects of customer service management. This hands-on experience will equip you with the skills to lead a team of customer service representatives, setting clear...

  • Customer Service Management Trainee

    1 month ago

    Hudson, Wisconsin, United States Uline Full time

    Customer Service Management TraineeAre you an emerging customer service leader looking to gain on-the-job skills and experience? Uline is seeking a Customer Service Management Trainee to join our team at our state-of-the-art call center.Key Responsibilities:Master all aspects of customer service management through a comprehensive hands-on training...

  • Customer Service Management Trainee

    1 month ago

    Hudson, Wisconsin, United States Uline, Inc. Full time

    Customer Service Management TraineeTransform Your Career with UlineAs a Customer Service Management Trainee at Uline, you'll embark on a comprehensive journey to master the art of customer service management. Our state-of-the-art call center provides the perfect environment to hone your skills and develop a team of customer service representatives.Key...

  • Customer Service Management Trainee

    1 month ago

    Hudson, Wisconsin, United States Uline, Inc. Full time

    Customer Service Management TraineeUline is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Management Trainee. As a key member of our customer service team, you will be responsible for developing and implementing strategies to deliver exceptional customer service and drive business growth.Key...

  • Customer Service Management Trainee

    4 weeks ago

    Hudson, Wisconsin, United States Uline Full time

    Customer Service Management TraineeUnlock Your PotentialAre you a customer service enthusiast looking to take your skills to the next level? Uline is seeking a Customer Service Management Trainee to join our team. As a key member of our customer service team, you will have the opportunity to develop your leadership skills and contribute to the success of our...

  • Meat Service Counter Manager

    1 month ago

    Hudson, Wisconsin, United States Festival Foods Full time

    About Festival FoodsWe are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.Our CultureAt Festival Foods, people are at the top of our list. You'll see it in everything from...

  • Food Service Operations Manager

    1 month ago

    Hudson, Wisconsin, United States Kimble's Food By Design Full time

    Job Title: Traveling Food Service SupervisorKimble's Food By Design is seeking a highly skilled and experienced Traveling Food Service Supervisor to join our team. As a key member of our food service management team, you will be responsible for ensuring the highest standards of food safety, quality, and efficiency in our correctional facilities.Key...

  • Automotive Technical Service Manager

    1 month ago

    Hudson, New Hampshire, United States Monro Muffler Brake Full time

    Technical Service ManagerMonro, Inc. is a leading provider of auto service and tire solutions, with over 1,200 locations across 32 states. We're committed to delivering exceptional guest experiences and driving growth through our team members.About the RoleWe're seeking a skilled Automotive Technician to join our team as a Technical Service Manager. In this...

  • Program Supervisor

    2 weeks ago

    Hudson, Wisconsin, United States Lutheran Social Service of Minnesota Full time

    Job SummaryLutheran Social Services is seeking a Program Supervisor to oversee the daily operations of our Exodus House residential program. The successful candidate will have experience in substance use treatment and supervision, as well as excellent communication and leadership skills.Key ResponsibilitiesSupervise and support program staff in providing...

  • Customer Service Operations Manager

    2 weeks ago

    Hudson, New Hampshire, United States Hannaford Supermarkets Full time

    Job SummaryHannaford Supermarkets is seeking a highly motivated and organized Customer Service Manager Trainee to join our team. As a key member of our store operations team, you will be responsible for managing retail operations, building associate and customer relations, and promoting a strong culture in support of our company strategy.Key...

  • Program Supervisor

    6 days ago

    Hudson, Wisconsin, United States Lutheran Social Service of Minnesota Full time

    Lutheran Social Services of Minnesota (LSS) is a leading human service agency dedicated to improving the lives of individuals and families throughout our community. As a Program Supervisor with LSS, you will play a vital role in leading our Exodus House program, a 12-bed substance use residential program serving adult males transitioning into the community...

  • Customer Service Management Trainee Position

    2 weeks ago

    Hudson, Wisconsin, United States Uline, Inc. Full time

    Customer Service Management TraineeTransform Your Career with UlineUline is seeking a motivated and customer-focused individual to join our team as a Customer Service Management Trainee. As a key member of our customer service team, you will have the opportunity to develop your leadership skills and contribute to the success of our organization.Key...

  • National Account Executive

    7 days ago

    Hudson, New Hampshire, United States UniFirst Full time

    Unlock Your Career Potential as a National Account ExecutiveAt UniFirst, we're seeking a highly skilled and experienced National Account Executive to join our team. As a key member of our sales and service team, you'll be responsible for implementing and managing National Account Service programs, building strong relationships with our customers, and driving...

  • Customer Service Management Trainee

    2 months ago

    Hudson, Wisconsin, United States Uline, Inc. Full time

    Customer Service Management Trainee Role OverviewJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Management Trainee. As a key member of our customer service team, you will be responsible for developing and implementing strategies to deliver exceptional customer service and drive business...