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Clearwater, United States Directions for Living Full time $67,500Job DescriptionJob DescriptionSalary: $67,500/yearWe offer:Medical (100% employer paid for employees only), Dental, Vision, Life, Short Term and Long Term Disability.5 days of PTO11 Wellness Days- Including the week of Christmas off!10 Paid HolidaysDo you envision working for a dynamic, mission-driven organization which supports the community while fostering...
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Community Outreach
2 months ago
**ONLY PINELLAS COUNTY GOVERNMENT PERMANENT & PROBATIONARY EMPLOYEES WITHIN THE DEPARTMENT OF HUMAN SERVICES MAY APPLY **
This is advanced supervisory level professional office/field social work. Work includes supervising and coordinating the work of staff assigned to special projects and community initiatives. Work also includes high level problem solving of customer complaints and client related referrals from the public, county administration and other departments. Position proactively serves as liaison between the department and community and includes a high degree of public contact. Work is performed with considerable independence within established policies and work procedures. The position reports to a senior management official, division director, or designee.
Located at 1st Avenue North in St. Petersburg, FL, this opportunity has a flexible schedule with some remote work available.
What you would do
Plans, coordinates schedules, and supervises the work of a team assigned to special projects and/or community initiatives; assigns and evaluates the work of Eligibility Specialists, Senior Office Specialists, and other team member. Mentors, coaches, and trains employees in the work unit. Acts as the liaison with other community agencies involving initiatives the department is working on. Researches and resolves client complaints and customer service issues; serves as the department point of contact for special referrals that cannot be resolved by the usual means; ensures all special referrals are addressed in a timely manner, when appropriate enters findings into the County Assignment Tracking System (CATS). Identifies deficiencies in operations, business processes and customer service issues and makes recommendations for service enhancement and changes to policies and procedures. Prepares reports on work performed by unit and maintains accurate records on customer service issues received and disposition of each referral. Completes required reports and submits requests for reimbursements for grant funded programs. Performs related work as assigned or required.What you would need to have
8 years technical and professional experience in social casework or a related human service field; or Bachelor’s degree in social work, psychology, sociology, or a related field and 4 years’ experience as described above; or Master’s degree and 2 years’ experience as described above; or An equivalent combination of education, training and/or experience. Florida Driver’s License or Florida Commercial Driver’s License and endorsement, if any. Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations. May be assigned work in the department’s offices and various locations in the community.What Great Benefits Do We Offer?
Our benefits rank among the top in the area Check it out Looking for a strong retirement? We have you covered as members of theFlorida Retirement System (FRS) with investment and pension options. We have deferred compensation programs and wellness centers to name a few perks.Check out these and moreWant to Learn More?
Please review the full classification description with the Physical/Mental Demands, Working Conditions, and Knowledge, Skills, and Abilities at the below link.
