Supervisory IT Specialist

3 weeks ago


Sacramento, United States Bureau of Reclamation Full time

Summary

Reclamation is seeking a career professional looking for an opportunity to capitalize on their expertise as a Supervisory IT Specialist (Customer Support). You can make a difference in the West by assisting in meeting increasing water demands while protecting the environment.

Duty Location: Sacramento, California

Duties

Diagnoses and resolves unique, unusual, difficult and complex problems in response to customer reported incidents, providing advice and assistance to minimize interruptions to critical business activities and providing written analysis and guidance to be used when addressing similar problems in the future. Researches and provides response to unique customer service requests, utilizing tracking/ticketing systems to track and identify customer needs, as well as discussing requirements with the customer to resolve the customer need. Develops customer support procedures, standards, and performance metrics for the organizations serviced. Drafts, reviews, and provides comments on procedure, standards and metrics from higher levels within the organization. Plans work to be accomplished by subordinates, sets and adjusts priorities, and prepares schedules for completion of work; assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; evaluates work performance of employees; identifies development and training; finds ways to improve production and increase the quality of the work directed; and develops performance standards.

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