Office Assistant
2 months ago
Job Description
The Office Assistant position provides excellent customer service for the Parks, Recreation and Tourism Department and administrative support to the Athletics division.This position’s primary duty is to provide internal and external customer service assistance with youth and adult athletic programs, registrations, facility rentals, and events. This position will also lend administrative and customer support to the Visitor Center and PRT reception area staff.
Related duties include but are not limited to:
Provides customer service to program participants, coaches, volunteers, officials, and citizens; responds to inquiries and information requests. Provides information to the public regarding Athletic activities, registration, events, programs, registrations, policies, rules, rosters, and other related general information regarding Parks, Recreation and Tourism programs and activities in person, or by phone, and mail. Assists with volunteer recruitment activities, disburses related forms, registration procedures, rules and regulations, program information, scheduling and advertising materials.Initiates and tracks background checks for volunteer groups, coaches, and instructors. Problem solves and resolves administrative issues, follows-up on results and communicates with the athletics team, volunteers, and Human Resources.Assists with the procurement, control and disbursement, collection, storage of equipment and inventory.Applies customer service techniques, uses tact and maintains professionalism in all communications with the public, employees and volunteers.Assists with special projects as needed and performs other related duties as assigned Required Qualifications VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires high school diploma or GED/HSE.
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this class requires a minimum of one year of full-time equivalent experience in administrative support.
SPECIAL CERTIFICATIONS AND LICENSES:
None.
SPECIAL REQUIREMENTS:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties. Preferred Qualifications Knowledge of standard office procedures.
Basic computer skills with experience in outlook, excel, word, and Maximo or other related inventory, order tracking software applications.
Advanced customer service experience.
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