HSPH Program Manager

4 days ago


Hennepin County, United States Hennepin County Full time

Description

The Economic Supports service area within Human Services and Public Health is seeking a Human Services Program Manager. This position will share leadership of Minnesota SNAP & Cash Programs eligibility and operation and customer experience with other SNAP & Cash managers and will provide management and supervision of supervisors and Human Services representatives. This position will work collaboratively with the Economic Supports leadership team to accomplish goals, with a focus on eliminating racial disparities, promoting equity, and creating a vibrant workplace culture and a dignified experience for residents.

Human Services and Public Health requires its employees to be focused on results for clients and customers with opportunities for flexibility and an emphasis on work/life balance.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a  $500  referral bonus. For more information visit theemployee referral program page. 

Location and hours:
This position is hybrid and will be performed both onsite at various department facilities and remotely as job duties require. Work hours are primarily days, Monday through Friday. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.

New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500  toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment  

About the position type:
This is a full-time, benefit earning position.

This position is internally classified as a Human Services and Public Health Program Manager. Click here to view the job classification specification.
 
In this position, you will:

Plan, organize, direct, and evaluate the designated operation of Minnesota SNAP & Cash Programs eligibility and operations in Hennepin County. Manage the preparation of periodic reports of program performance, areas for improvement, and progress towards results. Oversee and implement improvement efforts, establish standards for quality of work, select staff, and evaluate employee performance and assist supervisors in operating services, resolving employee discipline and other supervisory issues. Partner with the community and collaborate with other departments and programs to promote integration and positive outcomes around safety, stability, economic stability, and well-being. Meet and consult with the Minnesota Department of Human Servies, advisory boards, and committees and speak to community groups; analyze legislation, develop legislative proposals, and recommend changes in health care policy. Connect with staff at all levels to create a positive and engaged work culture that promotes the county core values.
Need to have:
One of the following: Seven years or more of supervisory experience in an area related to the position. A bachelor's degree in business administration, public administration, healthcare administration, behavioral/social science, public health, or a related field and three years or more of supervisory experience in an area related to the position. A master's degree or higher in one of the above fields and two years or more of supervisory experience in an area related to the position.
Nice to have:   Experience:Establishing and maintaining working relationships and using a collaborative approach to problem solving.Managing and directing work and staff, including demonstrated ability to inspire and motivate others to work toward a shared vision and lead staff through transformational and cultural shifts.Promoting racial equity and addressing disparities within programs and services.Managing large scale operations and programs with oversight from state and federal agencies. Knowledge of Minnesota SNAP & Cash programs rules and policies relating to eligibility and renewal determinations. Knowledge of Minnesota SNAP & Cash eligibility systems, including MAXIS systems.

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