Training Executive

2 weeks ago

Chicago, United States MyCareersFuture Full time

Roles & Responsibilities

The core responsibility of this role is to provide administrative and operational support to ensure smooth delivery of training courses.

Job Responsibilities include but not limited to

Training Operations

Plan and coordinate required resources and logistics to support training programmes and day-to-day operations, including but not limited to trainers, administrative documents, refreshments, courseware and certificates. Timely uploading and submission of trainees course result, training grants and tracking of controlled documents in accordance with relevant authorities like SSG. Maintain training documentation records via TMS and other databases. Liaison with external program partners for administrative matters including application of PDU points

Learner Engagement

Handle enquiries and communicating with learners to ensure smooth delivery of courses and learners satisfaction Assist with marketing and outreach programme, including events, seminars and career roadshows aimed at elevating the reputation of the academy and boosting enrolment. Update training course details on website and other platforms. Support any other SEAS activities or events.

Quality Management

Source, negotiate, monitor and feedback on the performance of outsourcing partners and vendors, ensuring compliance to specifications and service standards. Maintain and track various items under the training quality management system Assist management with preparation for audits and other regulatory requirements by Accreditation Bodies.

Revenue Management

Invoicing and credit note customers according to the standard operation lead times Monitoring and following up of invoices collection Posting of receipts in a timely manner

Ideal Candidate

Keen to learn, understanding and passion for training, learning and development Tech-savvy with an exploratory attitude to find new solutions and interest in training tools and technology Possess a good diploma with 2 years of relevant experience preferably in Training and Adult Education sector. Customer oriented and positive work attitude with high initiative

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