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Front Office Trainee

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Indianapolis, United States JW Marriott Hotels Full time

Description

Front Office Traineeship in Indianapolis, IN• Always provide the highest quality of service to the guest and anticipate and exceed guest expectations.• Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. Use the guest’s name at least twice. Anticipate the guest’s needs and exceed their expectations. Give the guest a fond farewell/warm good-bye. Thank them and invite them back• Always answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.• Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.• Effectively operate the hotel computer system or property management system upon certification.• Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).• Monitor room availability, selling strategies, discounts, and frequent guest program benefits.• Communicate properly and effectively with the guest, associates, and managers. Effectively respond to and resolve guest complaints.• Promote teamwork and associate morale.• Perform other duties as assigned