Front Desk Supervisor-Delta by Marriott Indianapolis, IN
4 months ago
Responsible for assisting in the supervision and control of the Front Office Operation. Ensure all guest requests and needs, including answering calls, dispatching requests and following up on requests are efficiently handled.
Responsibilities
- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White
- Ensure the Front Desk team passes all brand standard audits.
- Ensure shift checklist items are complete.
- Ensure staff deliver on brand standards.
- Supervise staff. Oversee staffing levels and make adjustments to ensure service levels are met within labor model. Ensure that all associates are following their schedule and taking their breaks.
- Assign specific duties to staff for efficient operation of department.
- Capable of performing all hourly functions and operating all equipment in department.
- Assist in training new associates and cross-training existing associates.
- Assist in interviewing and hiring new associates for the department.
- Resolve routine associate issues as needed and bring issues to the attention of the Department Manager and Human Resources as necessary. Make recommendations to manager in accordance with progressive discipline policy.
- Train associates on safety standards and enforce those standards on a consistent basis. Identify associates engaging in unsafe behaviors and retrain
- Recognize associate successes via the White Lodging Recognition Program.
- Communicate properly and effectively with the guest, associates and managers. Effective respond to guest complaints.
- Responsible and accountable for issued bank. Count bank at beginning and end of shift.
- Report all cash over/shorts to management. Comply with hotel and department accounting procedures including credit and check cashing policies and procedures.
- Verify the accuracy of the opening count.
- Maintain awareness of room availability for a week in advance.
Job Type: Full-time
-
Front Desk Supervisor
1 month ago
Indianapolis, United States The Westin Indianapolis Full timeProperty Description: The Westin Indianapolis is a prestigious downtown hotel located in the heart of Indianapolis, Indiana, offering exciting career opportunities for job applicants looking to join the hospitality industry. As part of the Westin brand, known for its focus on well-being and guest satisfaction, employees at The Westin Indianapolis can expect...
-
Front Desk Manager
5 months ago
Indianapolis, United States Delta Hotel Indianapolis Full timeJob Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...
-
Front Desk Agent
3 weeks ago
Indianapolis, United States Delta Hotel Indianapolis Full timeJob Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...
-
Front Desk Assistant Manager OEM
4 weeks ago
Indianapolis, United States Delta Hotel Indianapolis Full timeJob Summary: The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to...
-
Indianapolis, United States Blue Sky Hospitality Solutions Full timeSummary Responsible for assisting in the supervision and control of the Front Office Operation. Ensure all guest requests and needs, including answering calls, dispatching requests and following up on requests are efficiently handled. Responsibilities Provide the highest quality of service to the guest at all times and anticipate and exceed guest...
-
Front Desk Agent
2 months ago
Indianapolis, United States The Westin Indianapolis Full timeProperty Description: The Westin Indianapolis is a prestigious downtown hotel located in the heart of Indianapolis, Indiana, offering exciting career opportunities for job applicants looking to join the hospitality industry. As part of the Westin brand, known for its focus on well-being and guest satisfaction, employees at The Westin Indianapolis can expect...
-
Front Desk Agent
3 weeks ago
Indianapolis, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Delta Hotel Indianapolis [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...
-
Front Desk Agent
4 weeks ago
Indianapolis, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Marriott Indianapolis East [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...
-
Front Desk Agent
3 months ago
Indianapolis, United States White Lodging Full timeWho We Are Be the face of the city's best downtown hotels and restaurants. Earn up to $15.50/ hour * as a Front Desk Hotel Agent at the JW Marriott Indianapolis, Marriott Downtown Indianapolis and other award-winning, Marriott-brand hotels. Your main role is to create memorable experiences for every guest - from arrival to check out. Multiple hotels in the...
-
Front Desk Representative
4 weeks ago
Indianapolis, Indiana, United States Hilton Garden Inn Airport Indianapolis, IN Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn Airport Indianapolis, IN. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing hotel reservations, and ensuring a seamless check-in and check-out experience for our guests.About UsHilton Garden Inn...
-
Front Desk Representative
2 weeks ago
Indianapolis, Indiana, United States Hilton Garden Inn Airport Indianapolis, IN Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn Airport Indianapolis, IN. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Manage all aspects of hotel guest...
-
Front Desk Agent PM SHIFT
4 months ago
Indianapolis, United States Fairfield Indianapolis Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Office Director
1 week ago
Indianapolis, Indiana, United States Marriott Indianapolis East Full timeJob SummaryThe Director of Guest Services is responsible for directing and administering all Guest Services operations at Marriott Indianapolis East. This includes guest service and registration, room inventory and availability, guest service standards and initiatives, product quality, cost controls, and overall profitability.Key ResponsibilitiesDirects and...
-
House Attendant
3 months ago
Indianapolis, United States Delta Hotel Indianapolis Full timeJob Summary: Informacin disponible en espaol a continuacin. The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee...
-
Night Auditor WEEKEND SHIFT ONLY
22 hours ago
Indianapolis, United States Delta Hotel Indianapolis Full timeJob Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks....
-
Front Desk Agent
1 month ago
Indianapolis, United States TRU Downtown Indianapolis, IN Full timeTRU Downtown Indianapolis, IN is an EEO employer - M/F/Vets/Disabled Come join the energetic, young-at-hearthotel TRU By Hilton 1 mile from downtown Indianapolis! We are hiring fora Front Desk Agent to join our TEAM, that promotes a strong work ethic andvalues. Offers a great working environment and was voted BestHospitality Company to Work for by Randy...
-
Front Desk Associate
2 weeks ago
Indianapolis, Indiana, United States European Wax Center - Indianapolis Full timeAbout European Wax Center - IndianapolisWe are a leading provider of speed waxing services, dedicated to delivering exceptional guest experiences and promoting a positive culture within our team.Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at European Wax Center - Indianapolis. As a key member of our...
-
Guest Service Representative
5 days ago
Indianapolis, United States Marriott International Inc Full timeAdditional Information Job Number24188167 Job CategoryRooms & Guest Services Operations LocationHotel Indy Indianapolis a Tribute Portfolio Hotel, 141 East Washington Street, Indianapolis, Indiana, United States, 46204VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management Additional Information: This hotel is owned and operated by an...
-
Front Desk Associate
2 weeks ago
Indianapolis, Indiana, United States European Wax Center - Indianapolis Full timeJob Title: Front Desk AssociateEuropean Wax Center - Indianapolis is seeking a highly motivated and customer-focused Front Desk Associate to join our team.About the Role:We are looking for a skilled and friendly individual to provide exceptional guest experiences by booking reservations, checking guests in and out, and selling wax passes and products.Key...
-
Front Desk Agent
1 month ago
Indianapolis, United States Delta Hotel Indianapolis Full timeResumen del trabajo Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive...