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Administrative Asst IV
2 months ago
Administrative Asst IV
The Administrative Assistant IV performs duties for the management of the Interest List Management (ILM) Unit. Work involves intake processes, service coordination activities, complex complaint resolution, providing consultation and technical assistance, facilitation, extensive coordination and problem solving related to Medicaid waiver programs. Work requires adherence to contracts, policies, procedures and guidelines to ensure consistency with HHSC program requirements, identifying recurring issues within the programs and notifying management with recommendations for improvement. Works with limited supervision and has considerable latitude for the use of initiative and independent judgment. Essential Job Functions:
1. Attends work on a regular and predictable schedule in accordance with the agency leave policy. Maintains, monitors, and performs data entry in the Community Services Interest List (CSIL) system and the HHS Enterprise Administrative Report and Tracking System (HEART). Answers the toll-free intake line for interest list calls; handles interest list inquiries, routes calls to the appropriate area, and takes messages as necessary. (35%) 2. Performs interest list releases, tracks release responses and follows-up with released individuals to ensure appropriate and timely responses. (30%) 3. Coordinates sharing forms and documents for the interest list individuals between organizational units and with the appropriate regional and state office staff. (10%) 4. Composes and types correspondence, form letters and memorandums pertaining to the interest list. (10%) 5. Performs interest list contacts, sends interest list letters to correct addresses and researches mail returned undeliverable using the Service Authorization System (SAS) and Texas Integrated Eligibility Redesign System (TIERS). (5%) 6. Tests the CSIL system for appropriate outcomes. (5%) 7. Completes additional tasks, projects or other assignments upon request of management staff. (5%) Knowledge Skills Abilities:
Knowledge of, or experience with community resources available to persons who are elderly or have disabilities. Ability to explain complex or difficult information in a pleasant and understandable manner. The ability to read and interpret information. The ability to write instructions and develop chronologies in an understandable manner. The ability to create and update Excel spreadsheets. The ability to enter information in an automated system while talking on the phone. The ability to perform research and create a detailed report of findings.
