Customer Service Representative

4 days ago


New Orleans, United States DevComNow Full time

Position Title: Customer Service Representative
Location: New Orleans LA
Department: Customer Service
Reports To: Customer Service Manager
Employment Type: FullTime

Position Summary:

We are seeking a highly motivated and customerfocused individual to join our team as a Customer Service Representative. The ideal candidate will possess excellent communication skills a positive attitude and a strong desire to help customers resolve their issues and inquiries efficiently.

Key Responsibilities:
  • Customer Interaction: Handle incoming customer inquiries via phone email chat or inperson providing prompt accurate and professional responses.
  • Problem Resolution: Identify customer issues provide solutions and follow up to ensure resolution. Escalate complex issues to the appropriate department if necessary.
  • Product Knowledge: Maintain a comprehensive understanding of our products and services to effectively address customer questions and concerns.
  • Documentation: Accurately document customer interactions and transactions in the CRM system including details of inquiries complaints and actions taken.
  • Feedback: Gather customer feedback and provide insights to the management team to help improve our products and services.
  • Team Collaboration: Work closely with other departments such as sales marketing and technical support to ensure a seamless customer experience.
  • Continuous Improvement: Participate in training sessions and team meetings to stay updated on product knowledge and customer service best practices.
Qualifications:
  • High school diploma or equivalent; college degree preferred.
  • Excellent verbal and written communication skills.
  • Strong problemsolving and analytical abilities.
  • Ability to handle stressful situations and difficult customers with patience and professionalism.
  • Proficiency in using customer service software CRM systems and Microsoft Office Suite.
  • Ability to multitask and manage time effectively.


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