People & Culture Manager (HR) - Shenandoah Mansions

7 days ago

Richmond, United States Ash Full time

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.


Like Richmond, Shenandoah Mansions is a place of revived, impossible contradictions: between North and South, old-world and new age, urban and nature, charm and grit. ASH NYC has blended and condensed these contrasts into Shenandoah Mansions – a six-story boutique hotel in Richmond’s bohemian Fan District. Whether on advertising business or an architecture tour of the neighborhood’s Queen-Anne estates, our three F&B spaces (The Phone Inn, Lobby Bar, and the third installment of ASH-Bar) bring together work and pleasure over a single-malt. The hotel’s pine-wood lobby, private garden, 73 guest rooms, and 4 luxury suites connect the folklore and craftsmanship of the Shenandoah valley under one historic roof. As modern Richmond grows its contemporary identity alongside a pastiched European heritage, let Shenandoah Mansions be the ultimate vantage point for that marriage.


Our ideal candidate

The feel of Shenandoah Mansions lies within the energy of each and every team member. Our People & Culture Manager will have an intuitive understanding of people, their unique talents, and their potential in the hospitality industry; ultimately setting each employee on a path of success. A reliable, thoughtful, and concise communicator, our ideal candidate will have experience fostering a safe, creative and healthy workplace that people can thrive in. This is someone who understands the irreplaceable contribution each role at the hotel plays, problem-solves with ease, and can handle logistical duties such as payroll and facilitating difficult conversations. As an essential backbone to the team, our People & Culture Manager will support the team in adhering to Ash guidelines as well as celebrate important milestones and holidays in a fun, brand-appropriate manner.



JOB DUTIES

  • Reports to the General Manager with a dotted line to the Head of People & Culture, Ash.
  • Must maintain strict confidentiality in terms of employee information, salary, medical events, and disciplinary processes.
  • Ensure legal compliance by monitoring and implementing applicable HR federal and state requirements, conducting investigations, and maintaining records.
  • Work closely with General Manager on property culture, service, and quality initiatives.
  • Support other property leaders on key areas such as building an inclusive and diverse team, creating a culture of belonging, and encourage cross-training, collaboration, and high performance throughout the team.
  • Create and implement employee recognition initiatives.
  • Serves as benefits administrator, ensuring all enrollments are processed correctly and efficiently.
  • Maintain solid industry awareness and market intelligence in terms of hiring trends, competitive landscape, compensation trends and recruitment challenges.
  • Own the recruitment process.
  • Work with hiring managers to arrange and schedule interviews. Welcome all candidates (when possible) as they arrive for their interviews.
  • Run weekly recruitment call. Ensure department heads with recruitment needs are in attendance.
  • Responsible to sending offer letters and new hire welcome information.
  • Maintain employee area décor and bulletin boards.
  • Sends employee birthday cards, gifts for births, condolences, etc.
  • Send out all internal communication as it relates to onboarding, upcoming activations, employee events, etc.
  • Support P&C team in all employee events and activities.
  • Assist in managing headcounts, ensuring that they are in line with agreed departmental headcount budgets.
  • Delivers new hire orientations.
  • Coordinate monthly HR/GM breakfasts and afternoon gatherings.
  • Coordinate quarterly overnight team breakfasts.
  • Plans quarterly employee appreciation events.
  • Manage community service and volunteer initiatives quarterly.
  • Plans surprise and delight moments for employees throughout the year; holidays, pop-up treats etc.
  • Handles workers compensation claims process.
  • First point of contact for coaching & counseling and other disciplinary conversations. Will escalate to GM if needed.
  • Manage weekly KPI reporting for property.
  • Hold monthly 121’s with department heads and junior leaders
  • Conduct 30 day stay interviews
  • Coordinate monthly All Manager Meetings.
  • Other duties as assigned by GM and HPC.


PREFERRED SKILLS & TRAITS

  • Exudes warmth and friendliness
  • Extraordinary attention to detail
  • Proven ability to meet deadlines
  • Exceptional follow-up ability (never lets things fall through the cracks)
  • Experience in employee relations and recruiting
  • Experience in hospitality
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Supervisory and leadership skills
  • Hands-on, creative, solution-oriented, mission-driven, team player
  • Ability to effectively resolve conflicts in a fair and direct manner


COMPENSATION DETAILS:

  • Competitive salary range commensurate with experience
  • Health insurance, dental insurance, vision insurance, 401 (k) with match
  • Annually: 10 vacation days, 5 paid sick days, 4 paid personal days, 11 paid holidays
  • 50% food & beverage discount and discounted hotel rooms
  • Opportunity for growth within Shenandoah Mansions and parent company ASH NYC.



Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ashcomplies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.

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