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Customer Success Manager

2 months ago

Alexander City, United States augmentjobs Full time

Role Overview: The Customer Success Manager (CSM) will be the primary point of contact for our clients ensuring they receive maximum value from our products/services. The CSM will work closely with clients to understand their needs address any issues and guide them through best practices to achieve their business objectives.

Key Responsibilities:

  • Client Onboarding: Lead the onboarding process for new clients ensuring a smooth transition and thorough understanding of our products/services.
  • Relationship Management: Build and maintain strong longterm relationships with clients serving as their advocate within our company.
  • Customer Support: Address and resolve any client issues or concerns promptly ensuring a high level of customer satisfaction.
  • Product Utilization: Provide guidance and recommendations on product features and best practices to help clients achieve their goals.
  • Account Growth: Identify opportunities for upselling or crossselling additional products/services that align with the clients needs.
  • Feedback Loop: Collect and relay client feedback to relevant teams to drive product improvements and innovations.
  • Reporting: Track and report on client metrics satisfaction and success stories to help shape our overall customer strategy.

Qualifications:

  • Bachelors degree in Business Marketing or a related field (or equivalent work experience).
  • Proven experience in a Customer Success Account Management or similar role.
  • Strong understanding of customer relationship management and customer service best practices.
  • Excellent communication and interpersonal skills with the ability to manage multiple client relationships effectively.
  • Analytical skills to assess client needs and evaluate the impact of solutions.
  • Proficiency in CRM software and other relevant tools.

Benefits:

  • Health dental and vision insurance
  • 401(k) with company match
  • Paid time off (PTO) and holidays
  • Professional development opportunities
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