Program Supervisor

1 month ago

Mesa, United States Arizona Official Website of State of Arizona Full time

Job Summary:

Under the direction of the Department of Child Safety Program Manager, this position serves as a Supervisor and is responsible for managing the workflow of a unit of DCS Specialists, Case Aides and support staff that are engaged in child safety services.

Job Duties:

Directs, supervises and instructs direct reports according to department and regional policies pertaining to child protective services.

Reviews work products and analyzes facts obtained by DCS specialists. Provides input on cases. Evaluates appropriateness of assessments and decisions made as well as intervention plans, case plans, progress, barriers, placement, services, visitation, etc. to ensure child safety and compliance

Interviews and trains staff within the unit. Develops work schedules.

Meets monthly with employees to discuss performance. Completes employee evaluations. Initiates disciplinary actions, if necessary.

Responds/resolves problems and questions presented by customers, case participants, internal DCS staff, and other stakeholders to address concerns involving policy, procedures and issues related to specific cases.

Attends management staff meetings, training, professional seminars, conferences and participates in problem-solving/decision-making.

Produces, utilizes and sends reports.

Other duties as assigned

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Federal and State laws, regulations and directives pertaining to protective services
- Risk assessment practices and procedures
- Principles and Practices of work leadership and management
- Theories of personality development and adjustment
- Policies and procedures of court systems
- Community Resources
- Policies and procedures of GUARDIAN and automated systems

Skill in:
- Verbal and written communication
- Eliciting information through interviews
- Establishing and maintaining work relationships
- Resolving problems
- Delivering public speeches
- Supervisory techniques

Ability to:
- Apply the principles and practices of work leadership and the Department of Child Safety Management System.
- Maintain professional boundaries
- Lead by example
- Work as a team
- Recognize employee strength and weaknesses
- Prepare detailed documentation to ensure that the records are accurate to the reported information.
- Perform after hour duties.

Pre-Employment Requirements:

Master’s or Bachelor’s Degree from an accredited college or university AND
one (1) year of DCS Program Specialist experience
– OR—
Four (4) years of combined DCS Specialist Trainee/DCS Specialist/OCWI Investigator /Assistant Manager experience
– OR—
Three (3) Years of combined DCS Specialist Trainee/DCS Specialist/OCWI Investigator/Assistant Manager experience AND one year of *professional level supervisory experience

*Professional level supervisor experience is defined as being accountable for managing people, deploying resources, administering performance evaluations, reviewing salary and making personnel action recommendations.


Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
Must be able to secure and maintain an Arizona Fingerprint Clearance card.
Must be able to secure and maintain clearance from the Guardian Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: 

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

As an employee of the Department of Child Safety you will be entitled to a comprehensive benefits package that can become effective as soon as two weeks after starting
Benefits include:
- Paid sick leave.
- Paid vacation that includes ten (10) holidays per year.
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Competitive health and dental insurance plans.
- Life insurance and long-term disability insurance.
We also offer optional employee benefits that include:
- Vision coverage.
- Short-term disability insurance.
- Deferred compensation plans.
- Supplemental life insurance.
- Employee wellness plans.

Bi-Lingual Stipend
In an effort to better serve our communities, DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments.

Learn more about the Paid Parental Leave pilot program . For a complete list of benefits provided by The State of Arizona, please visit our

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of state employment.

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