Training and Curriculum Specialist

Found in: Talent US 2 C2 - 1 week ago

Washington, United States House of Representatives Full time

Summary

:

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers, and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, childcare, food and vending, procurement, logistics and administrative counsel.

This position serves as the Training and Curriculum Specialist. Key responsibilities include designing, developing, and delivering course curriculum and training materials to meet specific needs of CAO, BCDR, and HRCCC staff, emphasizing virtual/multimedia course delivery. This includes ensuring trainings adhere to Customer Experience Standards and are consistent in style and organization, designing objective-focused course curriculum, preparing user-friendly training materials, and designing and analyzing follow-up surveys. Grade level at the time of appointment is determined by experience and designated level of responsibility. The position does not have day-to-day supervisory/managerial responsibilities.

Primary Duties/Responsibilities:

Ensures compliance with CAO user experience standards when developing and updating work products. Designs and develops course curriculum and training material based upon prior experience with principles of adult learning; structures courses and writes lesson plans and course outlines. Identifies learning objectives and selects instructional methodologies for course implementation. Identifies and creates instructions for the delivery of online and virtual multimedia training programs specific to the needs of the end user. Designs and implements annual HRCCC training requirements for direct care and administrative staff. Conducts training both on the job and in classroom settings based on developmental training plans that meet NAEYC and Caring for Our Children criteria. Evaluates staff competency through quarterly training reviews and designs individual training. plans to develop direct care staff members. Acts as credential advisor ensuring all staff maintain trainings, meet general requirements, are aware of opportunities for growth and development, and access to trainings is available. Works with program administrators to develop a training and lesson planning policy to ensure educators receive scheduled time out of the classroom to maintain required trainings and lesson plan requirements. Works with program administrators to input training in ProCare systems or tracks trainings as necessary. Prepares course development documents, including detailed lesson content outlines, user navigation, screen/page template design, and storyboard/script development with text, voice, sound, and graphics. Accurately determines the length and complexity of tasks; provides stakeholders and customers with up-to-date information when requested. Analyzes job tasks, procedures, and processes; recommends practical solutions and determines and promotes effective training. Reviews products of the instructional design process to ensure instructional integrity and consistency in style, organization, and level of detail. Coordinates the development and full implementation of online and virtual multimedia training with other technical experts within the House Information Resources staff. Interprets customers’ needs into feasible work products; conceptualizes designs and produces creative solutions that meet customer needs. Identifies methodologies and products that provide measurement analysis of usage and success of training program; recommends improvement in the process accordingly. Research best practices in web and desktop application design; translates findings into design recommendations and plans. Remains current on new trends in usability that will inform development of the best user-centered design experiences. Establishes, maintains, and updates policies and procedures as necessary. Creates training and development programs based on their learning objectives and instructional methodologies. Monitors and analyzes customer satisfaction metrics and uses a data-driven approach to tailor customer experiences. Analyzes performance problems and identifies opportunities for improvement. Performs other official duties and special projects as assigned.

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