Training Support Analyst

3 weeks ago

Washington, United States Lorven Technologies Full time

Job Title: Training Support Analyst

Location: Washington, DC (Onsite)

Duration: 12+ months contract

Position Description:  

Team is looking for an experienced Training Support Analyst to assist the Digital Enablement Program. The Training Support Analyst will process enrollments and answer routine inquiries regarding courses, schedules, and locations. Uses database platform to enter data and produce reports on training statistics, inventory levels or assessments of the programs and instructors. Provides wide-ranging technical and operational support in the design, development, promotion, and evaluation of training and related initiatives, programs, and events. Additionally, the Training Support Analyst creates and edits knowledge articles to share information across the organization within the Platform Knowledge Base.

The Assistant Training Analyst duties include:

Create surveys or tests to evaluate an organization's training needs Assists with developing new training curriculum for computer systems or technology Create new training materials including presentations, handouts and guides Design activities or lessons to teach certain technical skills Revising current training courses or curriculum Assist training courses or presentations Evaluating the effectiveness of a training program by using surveys or tests Providing feedback to professionals to improve their technical skills Learning about new software programs or technology Assist managing Digital Services Training program calendar Assist with editing and presenting PowerPoint presentations Perform all necessary administrative functions training events Utilize Teams channel or CIO meetings to disseminate training information throughout the organization Enter course trainings in Learning Management System (LMS) Performs other related duties as assigned

Responsibilities:

Excellent verbal and written communication skills. Strong presentation skills. Excellent organizational skills and attention to detail. Ability to evaluate and research training options and alternatives. Ability to design and implement effective training and development. Excellent time management skills with a proven ability to meet deadlines. Proficient with Microsoft Office Suite or related software.

Responsibilities:

Analyzes process and re-engineering with an understanding of technical problems and solutions as they relate to the current and future business environment. Creates process change by integrating new processes with existing ones and communicating these changes to impacted Business Systems teams. Recommends and facilitates quality improvement efforts.

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