Supervisory Medical Support Assistant

2 weeks ago


McClellan Park, United States Veterans Health Administration Full time

Summary

The Supervisory Medical Support Assistant (Supervisory MSA) provides clerical and administrative support for the Community Care Department. Monitors the status and progress of work, and makes day-to-day adjustments in accordance with established priorities. Gives on-the-job training to new employees in accordance with established procedures and practices.

Duties

GENERAL DESCRIPTION OF ASSIGNED DUTIES: The Supervisory Medical Support Assistant (MSA) will perform administrative support duties that may be performed in a Clinic Based Outpatient Clinic (CBOC), Care in the Community, Call Center, Inpatient Clinic, or Outpatient Clinic at VA Northern California HCS. The incumbent will interact with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. Other duties may be assigned by the service.

FUNCTIONS OR SCOPE OF ASSIGNED DUTIES: Supervisory MSAs at this level plans and directs programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising subordinate MSA team leader, supervisor, and/or administrative patient support staff in a VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include but are not limited to evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

SUPERVISORY CONTROLS: The Supervisory Medical Support Assistant plans and accomplishes work independently using guidelines she/he has been trained to follow, referring only the unusual, difficult, or complex cases to the supervisor. The supervisor reviews and monitors job performance periodically to assure that intent and mission of the program is accomplished, and guidelines are followed. The incumbent also receives program direction and guidance from the team's leadership, ., charge nurse, nurse manager, service chief or asst. service chief.

Work Schedule: Monday - Friday; 8:00am-4:30pm - Hours may be flexible
Telework and Alternative Work Schedules: may beavailable for the position, but this will be based on your ability to grasp the tasks provided to you on a regular and recurring basis.
Fi nancial Disclosure Report: Not required

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