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Medical Support Assistant

4 months ago

Menlo Park, California, United States Department Of Veterans Affairs Full time
Summary

The Advanced Medical Support Assistant (AMSA) manages the front desk of the Dental Clinic and is a multifunctional employee with full clerical capabilities

Assigned duties include:

scheduling, canceling, rescheduling patients' appointments, entering no show information, consult management, and answering phone calls and responding to voicemails in a timely and professional manner.

The incumbent ensures gaps in the providers' schedules are filled and reschedules cancellations.

Duties

The primary purpose of the position is to provide administrative and front-line support to the team at the Menlo Park Dental Clinic, while performing duties that optimize Dental Service operations.

The incumbent utilizes VSE, CPRS and VistA, among other electronic systems, and completes the following primary duties:

  • Checksin/out patients for each clinic visit and records noshow information if applicable.
  • Acts on return to clinic (RTC) orders and advises providers on entering RTC orders appropriately.
  • Works with dental providers to fill their clinic grids and maximize clinic productivity (goal >90% of clinic appointment slots filled).
  • Ensures appropriate time is allotted for each scheduled procedure and the complexity of various procedures scheduled on a given day is appropriate.
  • Schedules patients in a timely manner to receive dental care for emergencies and urgent needs.
  • Schedules patients in a timely manner for the delivery of crowns, bridges, and dental appliances at the appropriate point in their treatment plan.
  • Answers and responds to telephone calls, voice messages and secure messages in a professional and timely manner; directs phone calls and relays messages as needed.
  • Contacts patients to fill lastminute cancellations.
  • Reviews daily consults and makes a comprehensive analysis to determine if the patient is eligible for routine dental care.
  • Demonstrates courtesy, respect, and a positive attitude towards patients, coworkers, and the public.

Work Schedule:
Monday to Friday, 8:00 am - 4:30 pm.

Telework:
Not Available

Virtual: This is not a virtual position.

Functional Statement #:
F

Relocation/Recruitment Incentives:
Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

Qualified candidates will be referred in the order received in USA Staffing.

Cutoff dates to refer qualified candidates are as follows or as needed:

February 22, 2024

March 7, 2024

March 21, 2024

April 4, 2024

April 18, 2024

May 2, 2024