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Child Support Specialist

2 months ago

Jacksonville, United States YoungWilliams Full time

Summary of Position

The Child Support Specialist is responsible for initiating locate,intake, establishment, enforcement, or interstate actions for the establishmentof paternity, establishment of a support order, enforcement of a support order,and the collection of current and delinquent child support. This individualensures that all State, Federal, and contractual time frames are met concerningestablishing and or enforcing child support orders. The specialist interviews customersby telephone and in person to determine service needs and to identify legalissues. The position requires the ability to work with customers in all stagesof the child support process through both scheduled and unscheduled interviews.

Essential Job Requirements

Assesses cases in accordance with state andfederal policies, rules and regulations, such as location of non-custodialparent's address, employment, and assets; establishment of paternity and/orsupport order; enforcement of support orders; and review/adjustment of supportorders and take appropriate case action within established federal, state, andcontractual time frames.Obtains and processes information necessary forthe establishment of paternity and support orders, enforcement of supportorders and review/adjustment of support orders including contacting mothers andalleged fathers to attempt to secure consent orders of paternity and/orsupport.Conducts interviews with custodial andnon-custodial parents.Accesses system data, including the statespecific system(s), and appropriate internet resources to obtain relevant caseinformation.Prepares cases and the necessary legal and/oradministrative documents for review and approval by staff attorney and/oradministrator/supervisor designee.Monitors cases for delinquencies andmodifications and takes enforcement actions, as appropriate.Calculates current child support amounts inaccordance with Child Support Guidelines and DHS rules and regulations.Calculates child support arrears and otherfinancial adjustments.Completes necessary analysis and child supportcalculations to ensure child support payments are distributed and disbursed inaccordance with state, federal, and contractual requirements.Responds to telephone inquiries and attends torequests for service from walk-in customers, in a professional manner. Accessesautomated case records and provide case status information to customers, asnecessary.Records in the automated and/or hard copy casefile all necessary information related to the establishment and/or enforcementof a child support obligation.Maintains confidentiality and security of caseinformation.Regular and timely attendance.Performs other duties as may be assigned bymanagement.

Required Education

Associate's degree in a related field or relevant years ofexperience

Required Experience

Two years of experience in human services as a case manager.Experience in child support enforcement or collections preferred. Familiaritywith an office environment including the use of automated systems is desired.