Client Service Representative

5 days ago

Augusta, United States Heartland Veterinary Partners Full time
About Aidmore Animal Clinic
Aidmore Animal Clinic was established in 1957. The original hospital was located on Wrightsboro Rd. until moving to our present location in 1986. Dr. Lynn Simons and Katrea Howard were associate veterinarians practicing at Aidmore Animal Clinic for several years. They purchased the animal hospital in 1998.

Our team is committed to educating our clients in how to keep your pets healthy year round with good nutrition and exercise. Aidmore Animal Clinic stays on top of the latest advances in veterinarian technology and above all remembers that all animals and pets need to be treated with loving care in every checkup procedure or surgery.

Hours of Operation:
8:00am to 5:00pm MondayFriday
8:00am12:00pm Saturday
Closed the last Saturday of each month

Pay range: $10$14 depending on experience

Benefits Offered for our fulltime team members
  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development
  • Employee Assistance Program
  • Employee Referral Program

Position Purpose
Reporting into the Practice Manager the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone) maintenance of veterinary medical records accounts maintenance cash processing data entry word processing and mail services. The CSR applies practical knowledge of practice processes and services the basic rules and regulations governing visitors and animal patient treatment and veterinary record requirements and terminology to ensure every patient is wellcared for and every client has an exceptional experience.

Competencies
  • Patience & Compassion: Remaining professional while still making Doctors teammates clients and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
  • Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
  • Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
  • Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
  • Organization Skills: Clear tracking of lab specimens medications patient instructions workflow and other jobrelated items while managing multiple patients and clients.
  • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities
  • Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
  • Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk reception area waiting area office public bathroom(s) and exam rooms.
  • Processes cash checks charge card payments and credit account payments.
  • Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
  • Assists in the updating of client/patient files as needed.
  • Prepares and sends client correspondence.
  • Sends reminder notices to clients for periodic notifications; conducts recalls to clients on a timely basis from a call back list.
  • Performs a backup of the computer system on a regular basis as directed.
  • Performs and oversees the performance of posting daily business.
  • Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
  • Answers incoming telephone calls applying proper telephone etiquette.
  • Presents clients with medications instructions new client kits and any other take home items.
  • Handles emergency situations with great care patience and following established clinic policies and procedures.
  • Addresses client concerns in a calm appropriate manner ensuring every experience ends in satisfaction.

Requirements / Qualifications
  • Full or parttime
  • Ability to work on weekends
  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Client satisfaction references preferred
  • Practices OSHA safety techniques including proper PPE

  • Client Services Representative I

    2 weeks ago

    Augusta, Maine, United States Maine State Gov Full time

    Position Overview:As a Client Services Representative at Maine State Government, you will play a vital role in supporting our community by providing exceptional service to our clients. Your responsibilities will include:Policy Compliance: Ensure adherence to state regulations and policies.Client Interaction: Engage with clients via telephone to address...

  • Client Service Representative

    3 weeks ago

    Augusta, United States Heartland Veterinary Partners LLC Full time

    About All God’s Creatures Veterinary Hospital All God’s Creatures Veterinary Hospital was established in 2015 by Dr. Scarlett Timmons and her family with the goal of providing full-service quality veterinary services at an affordable cost. All God’s Creatures specializes in preventative medication, and we are passionate about educating the public on...

  • Client Service Representative

    1 week ago

    Augusta, United States Heartland Veterinary Partners LLC Full time

    About All God’s Creatures Veterinary Hospital All God’s Creatures Veterinary Hospital was established in 2015 by Dr. Scarlett Timmons and her family with the goal of providing full-service quality veterinary services at an affordable cost. All God’s Creatures specializes in preventative medication, and we are passionate about educating the public on...

  • Client Service Representative

    3 weeks ago

    Augusta, United States Heartland Veterinary Partners LLC Full time

    Job DescriptionAbout All God’s Creatures Veterinary HospitalAll God’s Creatures Veterinary Hospital was established in 2015 by Dr. Scarlett Timmons and her family with the goal of providing full-service quality veterinary services at an affordable cost. All God’s Creatures specializes in preventative medication, and we are passionate about educating...

  • Client Service Representative

    3 weeks ago

    Augusta, United States Heartland Veterinary Partners LLC Full time

    Job DescriptionAbout All God’s Creatures Veterinary HospitalAll God’s Creatures Veterinary Hospital was established in 2015 by Dr. Scarlett Timmons and her family with the goal of providing full-service quality veterinary services at an affordable cost. All God’s Creatures specializes in preventative medication, and we are passionate about educating...

  • Client Service Representative

    2 weeks ago

    Augusta, United States Heartland Veterinary Partners LLC Full time

    About All God’s Creatures Veterinary Hospital All God’s Creatures Veterinary Hospital was established in 2015 by Dr. Scarlett Timmons and her family with the goal of providing full-service quality veterinary services at an affordable cost. All God’s Creatures specializes in preventative medication, and we are passionate about educating the public on...

  • Client Service Representative

    13 hours ago

    augusta, United States Heartland Veterinary Partners LLC Full time

    Job DescriptionAbout All God’s Creatures Veterinary HospitalAll God’s Creatures Veterinary Hospital was established in 2015 by Dr. Scarlett Timmons and her family with the goal of providing full-service quality veterinary services at an affordable cost. All God’s Creatures specializes in preventative medication, and we are passionate about educating...

  • Client Service Representative

    2 weeks ago

    Augusta, United States Heartland Veterinary Partners LLC Full time

    Job Description About All God’s Creatures Veterinary Hospital All God’s Creatures Veterinary Hospital was established in 2015 by Dr. Scarlett Timmons and her family with the goal of providing full-service quality veterinary services at an affordable cost. All God’s Creatures specializes in preventative medication, and we are passionate about educating...

  • Client Service Representative

    2 weeks ago

    Augusta, United States Heartland Veterinary Partners LLC Full time

    About All God’s Creatures Veterinary Hospital All God’s Creatures Veterinary Hospital was established in 2015 by Dr. Scarlett Timmons and her family with the goal of providing full-service quality veterinary services at an affordable cost. All God’s Creatures specializes in preventative medication, and we are passionate about educating the public on...

  • Customer Service Representative

    4 days ago

    Augusta, Maine, United States Cutting Edge Training LLC Full time

    Job Summary:Cutting Edge Training LLC is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Provide timely and accurate responses to customer...

  • Customer Service Representative

    3 days ago

    Augusta, Wisconsin, United States Partners Bank Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Partners Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, while also assisting with various banking transactions and services.Key ResponsibilitiesCustomer...

  • Client Service Representative

    5 days ago

    Augusta, United States Heartland Veterinary Partners Full time

    About All God’s Creatures Veterinary Hospital All God’s Creatures Veterinary Hospital was established in 2015 by Dr. Scarlett Timmons and her family with the goal of providing fullservice quality veterinary services at an affordable cost. All God’s Creatures specializes in preventative medication and we are passionate about educating the public on...

  • Insurance Customer Service Representative

    2 months ago

    Augusta, United States Sitel Full time

    **Become a Customer Service Expert** ** Insurance Customer Service Representative** Req ID#: 146848 Augusta, GA, US ** Insurance Customer Service Representative** Customer Service **Job Summary** At Sitel Group, we invest in our associates and provide the training, materials and support you need to become licensed, at no cost to you. This is an opportunity...

  • Customer Service Representative

    2 months ago

    North Augusta, United States Wayne's Service All Full time

    Job DescriptionJob DescriptionCustomer Service Representative - HVAC CompanyPosition Title: Customer Service RepresentativeDepartment: Customer ServiceReports To: Customer Service ManagerLocation: North Augusta, SC Employment Type: Full-TimePosition Overview:Our growing HVAC company is seeking a motivated and detail-oriented Customer Service Representative...

  • Customer Service Representative

    4 weeks ago

    Augusta, United States Big Island Motors Full time

    The Customer Service Representative at Austin Taylor Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Competitive...

  • Client Service Coordinator

    5 days ago

    Augusta, United States Banfield Pet Hospital Full time

    SUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes theproductivity of the veterinary medical team (in terms of numbers of clients and pets), ensures goodcommunication with associates and clients, and coordinates the care of clients and pets in a happy,welcoming,...

  • Customer Service Representative

    2 months ago

    Augusta, United States Timber Products Co. Full time

    The Customer Service Representative is responsible for providing creative solutions to meet customers' needs, internal and external. This position is also responsible for securing and assigning freight to maximize productivity and profitability. MAJO Customer Service Representative, Customer Service, Representative, Transportation, Manufacturing, Retail

  • Insurance Customer Service Representative

    5 days ago

    Augusta, Maine, United States Sitel Full time

    **Become a Customer Service Expert****Insurance Customer Service Representative****Job Summary**At Sitel Group, we invest in our associates and provide the training, materials and support you need to become licensed, at no cost to you. This is an opportunity to join a global network of customer experience experts and gain lifelong skills that will set you up...

  • Service Sales Representative

    3 months ago

    Augusta, United States Hoffman & Hoffman Inc Full time

    Job DescriptionJob DescriptionPosition: Service Sales RepresentativeCompany: Hoffman Mechanical SolutionsPosition Purpose: The role of the Service Sales Representative is to drive new sales for the company in a professional manner consistent with the company’s integrity and customer-care standards. Determine needs and provide solutions that solve the...

  • customer service representative

    4 weeks ago

    Augusta, United States U-Haul Full time

    Location: 1589 Broad St, Augusta, Georgia 30904 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...