Insurance Customer Service Representative

2 months ago

Augusta, United States Sitel Full time

**Become a Customer Service Expert**

** Insurance Customer Service Representative**

Req ID#: 146848 Augusta, GA, US

** Insurance Customer Service Representative**

Customer Service **Job Summary**

At Sitel Group, we invest in our associates and provide the training, materials and support you need to become licensed, at no cost to you. This is an opportunity to join a global network of customer experience experts and gain lifelong skills that will set you up for success at Sitel - or wherever your career takes you

This position includes free multi-state licensing with opportunities for year-round, full-time employment at the conclusion of the OEP season. There is no cold-calling

**Primary Job Responsibilities**

* Interact with customers, clients, insurance carriers and internal sources to provide coverage information

* Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed

* Evaluate client needs and research to answer inquiries and make appropriate coverage recommendations

* Complete carrier certifications to obtain Ready to Sell Status for multiple insurance providers

* Utilize tools and applications to complete needs assessments

* Resolve customer objections and offer additional benefits packages that provide increased coverage and cost savings

* Weekly review of quality standards and performance

**Qualifications & Experience**

* Ability to complete pre-licensing course and pass the applicable resident state exam

* Ability to pass the Insurance Application Form background screening as applicable by state

* Organized self-starter who is dedicated to studying on their own and comfortable in a continuous-learning environment

* Strong communication skills, including the ability to toggle between screens while chatting with the member

* Exceptional customer service skills

* Experience in Customer Service, Healthcare, Insurance or related field preferred

* High school diploma (higher education preferred)

* Must pass a background check and drug screening

** Insurance Customer Service Representative**

**Benefits and perks of working with Sitel Group:**

A flexible hybrid model with the option to work on-site and from home (as available)

Full-time and part-time availability

Paid training

Career growth opportunities - more than 90% of our non-agent positions are filled internally

Medical and dental benefits for full-time employees

Employee discounts and more

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