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Full Time Service Coordinator

1 month ago

Des Moines, United States Vibrant Homecare Full time

Description
Join the Vibrant FAMILY Our team has a lot of fun all while doing GREAT WORK for those who need it


Benefits

8:00 AM – 5:00 PM NO WEEKENDS, NO ON CALL

Health Insurance Options

401K with COMPANY MATCH

PTO

Casual/Fun/Supportive Office Environment

Furry Office Companion named SIMBA :)

Opportunity for Growth with Company

$250 Sign On Bonus (paid at 90 days and 6 months)

 


Basic Function

Provides daily scheduling and customer service to field staff and clients. 

 


Responsibilities:

Answer incoming calls in a friendly, professional manner

Provide ongoing/additional training as required

Manage staff/client complaints timely and effectively

Assist Hiring Coordinator in addressing hiring needs

Develop/manage/build client and caregiver schedules

Communicate with clients and staff daily regarding services and schedules 

Build positive relationships with clients, staff and referral sources

Check in with field staff to ensure success and reduce turnover

Other duties as assigned
Requirements
Have a positive attitude and be a team player

Demonstrated customer service skills and ability to de-escalate situations

Computer/keyboarding skills

Champion our mission of serving the elderly and people with disabilities

Excellent verbal and written communication skills 

Ability to provide customer service to all types of people of different age, race, gender, socioeconomic status

Ability to manage multiple projects and deadlines

Thrive in a fast-paced environment

Reliable attendance