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Client Services Coordinator-Work Comp Coordinator
2 months ago
Job Type Full-timeDescriptionWHO IS IOWA ORTHO? For more than 60 years, Iowa Ortho (IOC) has been providing excellence in comprehensive orthopedic care. For over five decades, communities throughout central Iowa have placed their trust in the physicians at Iowa Ortho to provide exceptional medical care. As the Center of Excellence name indicates, the physicians at Iowa Ortho strive to provide the highest quality medical care possible. All of our physicians are fellowship trained and board certified in their fields, assuring patients that they will be receiving care from the highest qualified physicians and surgeons. Candidates can learn more about us by checking out our website at www.iowaortho.com WOULD I BE A GOOD FIT FOR IOWA ORTHO? Are you a patient service nut? Do you care about your patients and partner physicians? Do you have the skills necessary and offer the education along with the experience required below? Is it important for you to be a part of a team that is making huge strides in the Des Moines areaWe are looking to hire a Client Services Coordinator for our Laurel locationSUMMARYThis position is responsible for scheduling and coordinating outpatient testing procedures accurately and in a timely manner while providing outstanding customer service; assist case managers and adjusters in a timely, courteous and compassionate fashion, maintaining a highly organized work area, while paying close attention to detail. DUTIES AND RESPONSIBILITIES •Schedule procedures pertaining to Work Comp for the Iowa Ortho Physicians, including MRI/CT and out patient testing, along with scheduling additional requested appointments. •Coordinate with Case managers or adjusters to ensure that all history and tests have been completed and are in their possession. Ask what needs to be accomplished before the procedure can be completed and make sure that all this information is there for the case to proceed on time•Call representatives for testing as needed for each case. Document date, time, and to whom we spoke•Handle all incoming phone calls from case managers and adjusters in a timely courteous manner•Track all scheduled tests and ensure accuracy on any notes in patient accounts•Assist with One Call scheduling •Assist with other tasks as assigned RequirementsPHYSICAL DEMANDSThe physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.•Include the ability to extend wrists/arms for up to eight hours a day•Sit for up to eight hours per day•Fingering/keyboarding skills to work at a computer terminal for up to eight hours per day•Ability to write, read, speak and hear the English language in order to communicate with providers, case managers, and adjustersKNOWLEDGE, SKILLS, AND ABILITIES•Excellent communication skills•Basic computer skills•Customer service experience preferred•Provides excellent customer service to internal and external customers •Provides assistance in the best interest of Iowa Ortho and our patients.•Ability to read, speak, hear, and write the English language without translationEDUCATION and EXPERIENCE•Two year college degree•Two years of previous experience in fast paced medical environment required