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Intern - AMA Section

4 months ago

Phoenix, United States Arizona Official Website of State of Arizona Full time

Job Summary:

The Arizona Department of Water Resources (ADWR) has an excellent opportunity for a highly-skilled and motivated student Intern 

This customer service intern position would help support the AMA conservation programs team, the annual reporting processes, and the AMAs generally with the phone calls, with customer emails and inquiries.

The person in this role would help coordinate customer requests via phone, email, and in person with the proper teams. It would help create processes and procedures around customer service, keeping a tracking log of all of the phone calls, emails and customer inquiries that we are receiving, and help report the analytics of that information to leadership.

This position will provide essential support in helping the public out with their requests for the high volume of calls and emails we receive. It will also help prepare informational material to help educate the groundwater right holders and help the different AMA teams prepare their materials to be sent out to the public.

This role will also help prepare reports on customer interactions to provide information to leadership on the issues the staff is facing. Additionally the team member in this role would help us archive our documents to the state archives.

Schedule: Hours may vary up to 40 hours per week.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. 

Job Duties:

Key Responsibilities:

Interactive Reporting:

Assist with hard copy reporting during ADWR’s reporting season. Support in sending reminder letters to right holders about their annual reporting requirements. Encourage and guide water users to utilize the online reporting platforms, especially ADWR’s Online Annual Reporting Tool

Data Management & Public Records:

Help in enhancing the availability of public records on the ADWR website. Assist with well queries, pumpage queries, imaged records, and the utilization of interactive mapping tools. Support ADWR’s initiative to expand the scope of the annual reporting tool by adding more water rights and authorities.

Community Engagement and User Support:

Engage with water users to provide them with access to their own information on the ADWR platform. Aid in educating users on how they can leverage ADWR tools and information to better manage their water portfolio and ensure compliance with regulations. Address queries from the public, helping them navigate the resources available on ADWR’s digital platform. Knowledge, Skills & Abilities (KSAs):

Desired Qualifications:

A foundational understanding or willingness to learn about the Groundwater Code, ADWR rules, permits, management plans, and reporting requirements. Familiarity with web-based tools or an eagerness to understand and promote their use. Strong written and verbal communication skills. An analytical mindset, with attention to detail. Teamwork and strong interpersonal skills. Interest in data management, user support, and promoting digital transitions. Selective Preference(s):

Candidates must be enrolled in school and pursing a degree in Environmental Sciences, Horticulture, Landscape Architecture, Sustainability, or a similar field, or related field.

Pre-Employment Requirements:

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: 

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

Work with a creative, collaborative team of people who enjoy sharing their knowledge and experience.

Learn about Conservation Programs in Arizona.

Gain valuable experience working in a state agency and organizational knowledge through daily business interactions and job assignments.

Retirement:

Positions in this classification may participate in the Arizona State Retirement System (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment.