Call Center Customer Service Assistant

4 days ago


Jersey City, United States Tone Talk Tel Full time

Job Title: Call Center Customer Service Assistant

Location: Jersey City NJ

Job Type: FullTime

Reports to: Call Center Supervisor/Manager

Job Summary: The Call Center Customer Service Assistant is responsible for providing exceptional customer service to clients by handling inquiries resolving issues and ensuring customer satisfaction. This role requires excellent communication skills a patient and empathetic demeanor and the ability to work in a fastpaced environment.

Key Responsibilities:

  • Handle inbound and outbound calls in a professional and courteous manner.
  • Assist customers with their inquiries complaints and requests.
  • Provide accurate information about products and services.
  • Document customer interactions and update customer records in the database.
  • Follow up with customers to ensure their issues are resolved.
  • Maintain a positive and empathetic attitude towards customers at all times.
  • Achieve personal and team performance targets.
  • Participate in training sessions to stay updated on product knowledge and customer service best practices.
  • Collaborate with team members and other departments to resolve customer issues.

Qualifications:

  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Strong problemsolving abilities.
  • Ability to remain calm and professional under pressure.
  • Proficiency in using computers and customer service software.
  • Strong organizational skills and attention to detail.


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