Call Center Customer Service Assistant
4 days ago
Job Title: Call Center Customer Service Assistant
Location: Jersey City NJ
Job Type: FullTime
Reports to: Call Center Supervisor/Manager
Job Summary: The Call Center Customer Service Assistant is responsible for providing exceptional customer service to clients by handling inquiries resolving issues and ensuring customer satisfaction. This role requires excellent communication skills a patient and empathetic demeanor and the ability to work in a fastpaced environment.
Key Responsibilities:
- Handle inbound and outbound calls in a professional and courteous manner.
- Assist customers with their inquiries complaints and requests.
- Provide accurate information about products and services.
- Document customer interactions and update customer records in the database.
- Follow up with customers to ensure their issues are resolved.
- Maintain a positive and empathetic attitude towards customers at all times.
- Achieve personal and team performance targets.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
- Collaborate with team members and other departments to resolve customer issues.
Qualifications:
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problemsolving abilities.
- Ability to remain calm and professional under pressure.
- Proficiency in using computers and customer service software.
- Strong organizational skills and attention to detail.
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