Head of Global Transformation

4 weeks ago

Provo, Utah, United States Qualtrics Full time
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

Head of Global Transformation

Why We Have This Role

The Global Head of Transformation will spearhead the strategic vision and execution of transformation initiatives within the Transformation Office. They will provide leadership and direction to ensure that transformation efforts are aligned with the organization's goals, particularly focusing on a key success pillar for Qualtrics: simplifying our business. This senior leader will oversee the integration of cross-functional activities, optimize resource allocation, and proactively address risks to drive progress. They will cultivate a collaborative environment among stakeholders, manage interdependencies, and ensure seamless communication to keep all parties engaged, consulted, and informed. Ultimately, the Global Head of Transformation will serve as the catalyst for change, setting the strategic tone and driving the transformation to achieve its objectives.

How You'll Find Success
  • Strategic Vision: Ability to develop and articulate a clear, compelling vision for the transformation initiatives that align with the organization's strategic goals.
  • Leadership: Ability to inspire and motivate teams, provide clear direction, and drive results by effectively leading diverse groups towards common goals.
  • Communication: Ability to communicate effectively initiatives, updates, and feedback to all stakeholders, ensuring transparency and engagement.
  • Problem-Solving: Strong analytical and problem-solving skills to identify challenges, develop solutions and unblock challenges for the team as well as facilitating SteerCo discussions for major decisions.
  • Resource Optimization: Ability to allocate and manage resources, including time, budget, and personnel, to maximize impact and achieve objectives.
  • Risk Management: Ability to anticipate, identify, and mitigate risks associated with transformation initiatives, ensuring that potential obstacles are addressed proactively.

How You'll Grow
  • Executive Exposure: Continuous exposure to C-suite and Private Equity interactions and decision-making
  • Cross-functional knowledge: Ability to develop knowledge and expertise across many functions of the organization
  • Strategic Influence: Opportunity to influence decision-making at the highest level of the organization on the most strategic initiatives that will underpin the success of Qualtrics

Things You'll Do
  • Drive Strategic Direction and Priorities: Manage transformation backlog to maximize impact and pace of progress
  • Ensure Successful Implementation of Transformation Initiatives: Set key objectives and success measures for each of the initiatives
  • Foster Cross-Functional Alignment and buy-in: Identify key cross-functional stakeholders and establish the right touchpoints and processes to drive collaboration and alignment
  • Deliver Tangible Business Outcomes and Value: Ensure performance tracking mechanisms are in place to measure and report on the benefits of the implemented changes

What We're Looking For On Your Resume
  • Track record of leading and managing large-scale transformation or change management initiatives. This includes the ability to drive significant organizational changes, streamline processes, and implement new systems or structures.
  • Track record of developing strategic plans, analyzing complex situations, identifying key issues, and implementing effective solutions.
  • Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in.
  • Demonstrate results-based impact of previous transformation programs.
  • Operator mindset
    • Proven experience in managing teams and driving operational efficiency, with a focus on executing strategies and meeting short-term and long-term objectives.
    • Ability to identify and resolve operational issues swiftly, utilizing a hands-on approach to ensure smooth workflow and team performance.
    • Strong leadership skills that foster collaboration and accountability across teams, promoting a culture of operational excellence.
    • Experience in developing and implementing processes and systems that enhance productivity, streamline workflows, and support goal fulfillment.
    • A proactive mindset toward problem-solving, with a track record of addressing challenges head-on to prevent disruptions in operations and meet deadlines.
    • Capability to evaluate and optimize existing operational frameworks, ensuring alignment with strategic goals while maintaining a focus on day-to-day execution.
    • Strong analytical skills to assess operational performance metrics, using data-driven insights to inform decisions and improve team effectiveness.
    • Excellent project management skills, with the ability to prioritize tasks, allocate resources efficiently, and meet tight timelines without sacrificing quality.
    • A pragmatic approach to strategy execution, balancing long-term vision with the practical realities of implementation and operational constraints.
  • Quote-to-cash Experience
    • Demonstrated experience in managing the end-to-end quote-to-cash process, ensuring smooth transitions from quotation to invoicing.
    • Proven ability to collaborate with cross-functional teams, including sales, finance, legal, and operations, to streamline the Q2C workflow and enhance efficiency.
    • Experience in utilizing ERP and CRM systems to track and optimize quote-to-cash activities, ensuring accurate pricing, discounts, and contract compliance.
    • Solid understanding of sales order processing, invoicing, and revenue recognition, with the ability to resolve discrepancies effectively to maintain customer satisfaction.
    • Familiarity with developing and implementing strategies to reduce quote-to-cash cycle times and improve cash flow.
    • Ability to analyze Q2C metrics and KPIs, generating actionable insights to enhance sales effectiveness and revenue realization.
    • Strong problem-solving skills to address challenges throughout the Q2C life cycle, ensuring timely delivery of products and services.
    • Understanding of legal and compliance considerations involved in contract management and revenue agreements.
    • Excellent communication and negotiation skills to effectively liaise with clients and internal stakeholders during the Q2C process.
  • Revenue Operations Leadership
    • Extensive experience in leading Revenue Operations (RevOps) to optimize revenue by integrating people, processes, and technology across sales, marketing, and customer success teams.
    • Proven track record of developing and executing collaborative strategies that align revenue-generating functions to achieve shared goals and performance metrics.
    • Expertise in establishing and monitoring KPIs and targets for all revenue-generating teams, ensuring accountability and driving results across the organization.
    • Ability to foster cross-functional collaboration and communication, breaking down silos to enhance efficiency and effectiveness in executing revenue strategies.
    • Strong understanding of the tools and technologies that support RevOps functions, with experience implementing solutions to streamline processes and improve operational performance.
    • Demonstrated ability to maintain operational excellence within the RevOps function, even in challenging market conditions, to drive sustainable revenue growth.
    • Insightful data analysis skills to identify trends, opportunities, and areas for improvement within the revenue operations framework, guiding strategic decision-making.
    • Experience leading change management initiatives to adapt revenue processes and enhance team capabilities in response to evolving business needs and market dynamics.
    • Deep knowledge on quote to cash concepts, processes, and systems.

What You Should Know About This Team

  • Newly formed team that is highly-trusted by C-suite
  • Team that is built with high performing individuals across different functions
  • Collaborative problem solvers with a keen ability to bring each other along on initiatives
  • Expert communicators to key business stakeholders


Our Team's Favorite Perks and Benefits
  • Work/life balance high priority
  • Flexible working mode to fit with personal commitments and context

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

  • Global Transformation Leader

    1 hour ago

    Provo, Utah, United States Qualtrics Full time

    About This RoleWe are seeking a highly skilled and experienced professional to lead our Global Transformation initiatives. As a key member of our team, you will be responsible for driving strategic vision and execution of transformation initiatives within the Transformation Office.Key ResponsibilitiesStrategic Direction and Priorities: Develop and implement...

  • Head of Business Transformation

    6 days ago

    Provo, Utah, United States Qualtrics Full time

    About This RoleWe are seeking a highly skilled and experienced Global Transformation Leader to join our team at Qualtrics. As a key member of our organization, you will play a critical role in driving strategic vision and execution of transformation initiatives within the Transformation Office.Key ResponsibilitiesStrategic Vision: Develop and articulate a...

  • Global Transformation Leader

    1 day ago

    Provo, Utah, United States Qualtrics Full time

    About This RoleAt Qualtrics, we're on a mission to bring humanity, connection, and empathy back to business. As a key member of our team, you'll play a critical role in driving our strategic vision and execution of transformation initiatives.Key ResponsibilitiesStrategic Vision: Develop and articulate a clear, compelling vision for transformation initiatives...

  • Global Head of Digital

    1 month ago

    Provo, Utah, United States Qualtrics Full time

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...

  • Senior Finance Manager for Digital Transformation

    6 days ago

    Provo, Utah, United States Autodesk Full time

    About the RoleWe are seeking a highly skilled and experienced Finance Manager to join our Digital & eCommerce (DEC) Team at Autodesk. This is a strategic role that requires a strong understanding of financial modeling, data analysis, and business partnership.Key ResponsibilitiesDevelop and lead financial models and dashboards to understand our digital GTM...

  • Field Service Technician

    3 weeks ago

    Provo, Utah, United States Glory Global Full time

    GLORY OFFERS 401k plan with company nonelective contribution and employer match, Education Reimbursement, Comprehensive Benefit Package, & Career Advancement COMPANY OVERVIEWAs a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to...

  • Facilities Technician

    4 weeks ago

    Provo, Utah, United States Newfold Digital Full time

    Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another's differences. We're proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on...

  • Clinical Talent Acquisition Specialist

    1 week ago

    Provo, Utah, United States ROCKY MTN UNIVERSITY OF HEALTH Full time

    Position OverviewAt Rocky Mountain University of Health Professions (RMU), we are dedicated to our mission of fostering a learning-centric environment that emphasizes evidence-based practices. Our commitment to inclusivity and collaboration enables us to train healthcare professionals who will provide transformative care to patients and communities...

  • Intellectual Property Associate

    2 weeks ago

    Provo, Utah, United States The People Of: Professional Services Full time

    The People Of: Professional Services is thrilled to collaborate with a prominent legal firm that is currently on the lookout for a 1st-4th year Associate to join their esteemed Patent Strategy division. This role is one of three pivotal appointments aimed at driving the firm's growth trajectory, placing you at the forefront of both the firm's and the...

  • Quality Assurance Site Leader

    2 weeks ago

    Provo, Utah, United States Kerry Search Partners Full time

    Kerry Search PartnersLeading-edge technologyStrategic leadership roleMulti-site managementIdeal Candidate ProfileExperience in client-facing roles.Proven track record in strategic quality improvement.Expertise in developing and managing high-performance teams.Strong executive presence and communication skills.Are you an experienced quality management...

  • Senior Manager of Quality Assurance

    2 weeks ago

    Provo, Utah, United States Kerry Search Partners Full time

    Kerry Search PartnersLeading-edge organizationStrategic management positionMulti-location oversightOverview of the Ideal CandidateExperience in client-facing roles.Proven strategic leadership (how to enhance our quality organization).Track record of developing and managing high-performing teams.Strong executive presence.Are you an experienced quality...

  • Culinary Preparation Specialist

    1 week ago

    Provo, Utah, United States Heirloom Group Full time

    Job OverviewHeirloom Restaurant Group is a dynamic culinary brand management entity that encompasses a diverse array of restaurant concepts, continuously expanding its reach. Our team is a collective of passionate individuals dedicated to crafting memorable dining experiences.We firmly believe in the transformative power of shared meals and strive to...

  • Donor Liaison, Major Gifts Specialist

    1 week ago

    Provo, Utah, United States The Church of Jesus Christ of Latter-day Saints Full time

    Job Title: Donor Liaison, Major Gifts SpecialistThe Philanthropies Department (PHI) is seeking a highly skilled and experienced Donor Liaison, Major Gifts Specialist to play a critical role in facilitating inspired giving experiences for our donors and prospects.About UsThe Church of Jesus Christ of Latter-day Saints is a global organization that seeks to...

  • Clinical Recruitment Specialist

    2 weeks ago

    Provo, Utah, United States ROCKY MTN UNIVERSITY OF HEALTH Full time

    Position OverviewAt Rocky Mountain University of Health Professions (RMU), we are dedicated to our mission of fostering a learning-centric environment that is evidence-based. Our commitment to inclusivity and collaboration enables us to train healthcare professionals who will provide transformative care to diverse populations.Your Responsibilities:Facilitate...

  • Faculty Position in Physical Therapy Education

    6 days ago

    Provo, Utah, United States ROCKY MTN UNIVERSITY OF HEALTH Full time

    Job Opportunity at Rocky Mountain University of Health ProfessionsAbout UsRocky Mountain University of Health Professions is a leading institution in healthcare education, dedicated to providing high-quality education and training to future healthcare professionals. Our mission is to educate students who will deliver transformative care to patients,...

  • Sr. Customer Manager

    2 months ago

    Provo, Utah, United States opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Clinical Therapy Specialist

    1 week ago

    Provo, Utah, United States ROCKY MTN UNIVERSITY OF HEALTH Full time

    Position OverviewAt Rocky Mountain University of Health Professions (RMU), we are dedicated to our mission of fostering a learning-oriented and evidence-based environment. Our commitment to inclusivity and collaboration enables us to train both current and future healthcare professionals who are poised to provide transformative care to individuals,...

  • Web Infrastructure Engineer

    2 weeks ago

    Provo, Utah, United States ROCKY MTN UNIVERSITY OF HEALTH Full time

    Position OverviewAt Rocky Mountain University of Health Professions (RMU), we are dedicated to fostering a culture of evidence-based education and collaborative learning. Our mission is to equip both current and future healthcare professionals with the skills necessary to provide transformative care to patients and communities worldwide. As a preferred...

  • Client Director

    1 month ago

    Provo, Utah, United States opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Live Streaming Operations Coordinator

    2 weeks ago

    Provo, Utah, United States 0010 eBay Inc. Full time

    At eBay, we are not just a leading global ecommerce platform — we are transforming the shopping and selling experience. Our marketplace empowers millions of buyers and sellers across over 190 countries. We are dedicated to innovating and shaping the future of ecommerce for enthusiasts. Our customers guide us, authenticity is paramount, bold ideas are...