Operations Specialist I, Customer Education

3 days ago

Minneapolis, Minnesota, United States Jamf Full time

At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.


What you'll do at Jamf:

The Operations Specialist I, Customer Education collaborates with members of the Customer Education team to prepare, publish, and translate key customer training learning experiences for the Jamf portfolio. The Operations Specialist will need to manage content, toolsets, and key stakeholder interests to ensure timely publication of learning experiences. This role partners with members of the Customer Education team and works closely with the Technical Communications department.Occasionally this role will work with Product Development, Delivery, and Jamf as a whole. The Operations Specialist will work under the guidance of the Manager, Customer Education department.

What you can expect to do in this role:

  • Publish, and maintain organization of, CE learning experiences for viewing and engagement. This includes, but is not limited to, student materials, videos, exams, online content, and simulations.
  • Coordinate learning experience translation to ensure content is available to customers in their native language.
  • Prepare learning experiences for review, publication, or translation, consistent with department standards.
  • Assist with the administration of the CE learning management system (LMS) to ensure customers receive the proper content and are recognized for their learning and development efforts.
  • Provide progress updates to CE and internal Jamf stakeholders to ensure timely project completion.
  • Occasionally support scheduling and organization of internal Product Development and Delivery team trainings to foster employee onboarding and continual growth.
  • Occasionally create reports and aggregate data to chronicle growth and development of processes and CE assets.
  • Perform all job responsibilities in alignment with the core values, mission, and purpose of the department and Jamf as a whole.
  • #LI-Remote

What we are looking for:

  • Minimum of 1 year data entry, copyediting, or publication review experience with Microsoft 365; particularly with translated content (Required)
  • Minimum of 1 year content publishing experience; particularly YouTube or Wistia (Required)
  • Minimum of 1 year learning management publishing experience; particularly Skilljar (Required)
  • Minimum of 1 year structured content authoring experience; particularly DITA/XML (Preferred)
  • Strong written and spoken communication skills; particularly technical writing (Preferred)
  • Experience working in an agile environment
  • Adapts to, and solves, challenges quickly and efficiently
  • Works well independently and as part of a team
  • High attention to detail
  • Business level proficiency in English
  • High School Diploma / GED (Required)
  • 4 Year/ Bachelors Degree (Preferred)
  • Skilljar Certified Professional (Preferred)
  • Jamf Certified Associate (Preferred)

How we help you reach your best potential:

  • Named a 2022 Best Workplace in Technology by Great Place to Work and Fortune Magazine
  • Named a 2023 Best Workplaces for Women by Great Place to Work and Fortune Magazine
  • Named a 100 Best Companies to Work For by Great Place to Work and Fortune Magazine
  • We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
  • Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base.
  • Our customers are some of the most loyal in the world. We put people over profits - which is why our customers keep coming back to us

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology - freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs.



Jamf is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, gender identity or expression, sexual orientation, pregnancy, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws.

  • Customer Operations Specialist

    2 months ago

    Minneapolis, Minnesota, United States General Mills, Inc Full time

    OVERVIEW The Customer Operations Specialist manages select operational components of one or more General Mills customers, acting as the point of contact for all service matters related to the customer. The Customer Operations Specialist is responsible for three major facets of customer operational activity:Order managementService issue resolutionSupply Chain...

  • Operations Specialist I

    6 days ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?As an Operations Specialist I with the Trade Support team, you will perform daily oversight activities that validate department and systems processes are executed as designed. In addition, you will provide analysis, processing, and customer service support for manual, exception-based complex and/or highly...

  • Operations Specialist I

    6 days ago

    Minneapolis, Minnesota, United States RBC Capital Markets, LLC Full time

    Job SummaryJob DescriptionWhat is the opportunity?As an Operations Specialist I with the Trade Support team, you will perform daily oversight activities that validate department and systems processes are executed as designed. In addition, you will provide analysis, processing, and customer service support for manual, exception-based complex and/or highly...

  • Operations Specialist I

    4 weeks ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionJoin RBC Wealth Management, a 2021 Minneapolis/St. Paul Business Journal "Top Place to Work", and shape RBC's future As an Operations Specialist I with the Alternative Investments team, you will be the dedicated resource for our field and Product partners. Using your extraordinary critical thinking skills and high attention to...

  • Operations Specialist I

    4 weeks ago

    Minneapolis, Minnesota, United States Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?As an Operations Specialist I, you will be the dedicated resource for the new technology platform, Account Onboarding and Services (AOS). Your ability to adapt and extraordinary critical thinking skills will be instrumental in providing support for the implementation of the AOS platform. With the New Accounts...

  • Operations Specialist I

    4 weeks ago

    Minneapolis, Minnesota, United States RBC Capital Markets, LLC Full time

    Job SummaryJob DescriptionJoin RBC Wealth Management, a 2021 Minneapolis/St. Paul Business Journal "Top Place to Work", and shape RBC's futureAs an Operations Specialist I with the Alternative Investments team, you will be the dedicated resource for our field and Product partners. Using your extraordinary critical thinking skills and high attention to...

  • Operations Specialist I

    4 weeks ago

    Minneapolis, Minnesota, United States RBC Capital Markets, LLC Full time

    Job SummaryJob DescriptionWhat is the opportunity?As an Operations Specialist I, you will be the dedicated resource for the new technology platform, Account Onboarding and Services (AOS). Your ability to adapt and extraordinary critical thinking skills will be instrumental in providing support for the implementation of the AOS platform. With the New Accounts...

  • Sourcing Specialist I

    2 weeks ago

    Minneapolis, Minnesota, United States The Toro Company Full time

    About The Toro CompanyThe Toro Company is a Minnesota-based company that has been operating since 1914. We are passionate about providing top-notch equipment to help maintain the environment we cherish, with a strong focus on giving back to our communities. With a global presence, from residential areas to prestigious venues like St Andrews Links and Target...

  • Scheduling Call Center Representative

    1 month ago

    Minneapolis, Minnesota, United States i-Health Full time

    The Scheduling Call Center Representative / Patient Intake Services Specialist is responsible for the registration and scheduling of Twin Cities Orthopedics patients while maintaining excellent customer service.Hours are Mondays 8:00am-5:00pm, Tuesday - Friday - 8:30am-5:00pm at our New TCO Bloomington location. Mandatory in office training for 6 months,...

  • Sourcing Specialist I

    2 weeks ago

    Minneapolis, Minnesota, United States The Toro Company Full time

    Who Are We?The Toro Company, a Minnesota-based business established in 1914, is dedicated to providing top-notch equipment to preserve our beloved environment while prioritizing community support. With a global presence, including renowned locations such as St Andrews Links and Target Field, we are passionate about helping individuals enhance their...

  • Program Specialist I

    2 weeks ago

    Minneapolis, Minnesota, United States City of Bloomington Minnesota Full time

    The Program Specialist I brings strong organizational support, administrative, and professional skills to the Housing and Redevelopment Authority (HRA) team to develop, support, and implement the City's priorities, projects, and initiatives. This pos Program, Specialist, Development, Skills, Monitoring, Project Management, Business Services

  • Grant Operations Specialist

    1 week ago

    Minneapolis, Minnesota, United States Hennepin County Medical Center Full time

    Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical...

  • Customer Success Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Wolters Kluwer Full time

    Ideal candidate will be located in Minneapolis, MN. Uncapped commission potential. The Customer Success Specialist is a quota-carrying team member responsible for working with customers across industries to drive adoption, pursue renewals and up-sell opportunities in the customers existing product lines. The Customer Success Specialist is responsible for...

  • Safety Specialist I or II

    4 weeks ago

    Minneapolis, Minnesota, United States L.E. Myers Co Full time

    ABOUT THE ROLESafety Specialists work closely with field staff, clients and subcontractors, all levels of management, and personnel from external organizations during all phases of electric construction projects. Safety Specialists must be committed to ensuring adherence to safety-related policies, procedures, and regulations while developing positive...

  • Clinical Education Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States Children's Minnesota Full time

    About Children's MinnesotaChildren's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper...

  • Clinical Education Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States Children's Minnesota Full time

    About Children's MinnesotaChildren's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper...

  • Enrollment Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Adtalem Global Education Full time

    **Company Description**Walden UniversityPart of Adtalem Global Education (NYSE: ATGE), Walden University has been supporting adult learners for over 50 years in achieving their academic goals and making a significant impact in their professions and communities. With students from all over the U.S. and 115+ countries, Walden offers a wide range of online...

  • Security Operations Specialist I

    2 weeks ago

    Minneapolis, Minnesota, United States Intelliswift Software Inc Full time

    High School Diploma or equivalent. 1 year of experience in customer service, operations, financial services or business processing. Strong attention to detail and accuracy. Good verbal, written and interpersonal communication skills.Responsibilities:Performs a variety of operational tasks for moderately complex securities or cash related transactions or...

  • Learning Experience Designer I, Customer Education

    2 weeks ago

    Minneapolis, Minnesota, United States Jamf Full time

    At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.Jamf offers remote and hybrid positions. Depending upon the role, work in the office,...

  • Learning Experience Designer I, Customer Education

    4 weeks ago

    Minneapolis, Minnesota, United States Jamf Full time

    At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.Jamf offers remote and hybrid positions. Depending upon the role, work in the office,...