Learning Experience Designer I, Customer Education

2 weeks ago

Minneapolis, Minnesota, United States Jamf Full time

At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote and hybrid positions. Depending upon the role, work in the office, connect 100% remote from your home, or find the blend that works best for you.


What you'll do at Jamf:

The Learning Experience Designer 1, Customer Education (LXD 1) collaborates with members of the Customer Education team to design, build, and maintain learning experiences for Jamf customers. The LXD 1 will need to manage time, toolsets, and key stakeholder interests to create engaging, relevant, and effective training. This role cooperates with instructional designers on the Customer Education team, members of Product Development and Delivery (PD&D), and Jamf as a whole. The LXD 1 will work under the guidance of the Manager, Customer Education.

What you can expect to do in this role:

  • Develop and maintain learning experiences for instructor-led, virtual instructor-led, and/or online training formats to support customer training.This includes, but is not limited to, written materials, videos, audio recording, exams, resources, and simulations.
  • Organize time, projects, and meetings with tools like Jira, Confluence, Slack, Dropbox, and Microsoft 365 to ensure content is deliveredefficiently.
  • Upload, organize, and maintain files with a content management system, learning management system, Dropbox, YouTube, and Wistia.
  • Communicate proactively with CE colleagues, Jamf stakeholders, and customers to evaluate and work toward key performance indicators.
  • Review, test, and analyze Jamf and Apple beta releases to gauge their impact on CE learning experiences.
  • Provide constructive feedback to other content creators to ensure quality, a unified voice, and consistent outcomes.
  • Occasionally lead or assist with customer training to evaluate new content and improve the overall experience for customers.
  • Adjust and organize workload as necessary to meet timelines and Jamf initiatives.
  • Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization.
  • Travel frequency up to 10% a year

What we are looking for:

  • Minimum of 2 years technical understanding of macOS, iOS, iPadOS, and tvOS (Required)
  • Minimum of 1 year technical use of Jamf's product portfolio - Now, Pro, School, Connect, or Protect (Required)
  • Minimum of 1 year of teaching, instructional design, or equivalent experience (Required)
  • Minimum of 1 year of video production and/or audio engineering (Required)
  • Minimum of 1 year of screen capture, screen recording, or Keynote creation (Required)
  • Minimum of 1 year creating content in an LMS or CMS (Preferred)
  • Minimum of 2 years working on a team providing customer training or support (Preferred)
  • High School Diploma or equivalent (Required)
  • Jamf Certified Associate, Tech, or Admin (Preferred)
  • A combination of relevant experience and education may be considered

How we help you reach your best potential:

  • Named a 2022 Best Workplace in Technology by Great Place to Work and Fortune Magazine
  • Named a 2023 Best Workplaces for Women by Great Place to Work and Fortune Magazine
  • Named a 100 Best Companies to Work For by Great Place to Work and Fortune Magazine
  • We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
  • Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base.
  • Our customers are some of the most loyal in the world. We put people over profits - which is why our customers keep coming back to us

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology - freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

#LI-REMOTE



Jamf is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, gender identity or expression, sexual orientation, pregnancy, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws.

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