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Supervisory Information Technology Specialist
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Supervisory Management and Program Analyst
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Pathways Recent Graduate Program Information Technology Spc
3 months ago
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.
Pathways is an Excepted Service Appointment, Schedule D, 5 CFR Part 362, and may NOT be combined with other Excepted Service Appointments (e.g., Schedule A).
For additional information regarding the Pathways Program, please refer to: Students & Recent Graduates on USAJOBS.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at
Duties
IRS Recent Graduates Program affords developmental experiences in the Federal Government intended to promote possible careers in the civil service to individuals who have recently graduated from qualifying educational institutions or programs. Selected applicants are placed in a dynamic, developmental program with the potential to lead to a civil service career in the Federal Government. In addition, the IRS implemented the new IRS Forward Recent Graduate Program that includes an additional year of formal development, training, networking, project teams, and may include rotational assignments.
Following the completion of program requirements, selectees may be considered for non-competitive conversion to a career/career-conditional or term appointment. All conversion requirements will be identified in the Participant Agreement. Program requirements include but are not limited to:
- Successful completion of at least 1 to 2 years of continuous service depending on the position;
- Completion of at least 40 hours of interactive training;
- Mentorship;
- Demonstration of successful job performance; and
- Meet the qualification position standards.
If selected, you will be placed in a developmental position as a Pathways Recent Graduate Program Information Technology Spc (Customer Support) 9 Month Roster, GS /7/9 with promotion potential to GS-11 in one the division(s) listed below:
Information Technology (IT)
A description of the business units can be found at:
The following are the duties of this position at the full working level.
The work of this position includes customer support problems that meet current and future business
requirements of the IRS and its customers. Specific assignments include many of the following:
- Provide advice and assistance to customers; troubleshoot complex problems; and provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities.
- Prepare standard login scripts and establishing network access protocols to enable customers to gain local or remote access.
- Review, validate, and standardize problem resolutions for inclusion in the problem resolution database.
- Serve as senior customer technical analyst with responsibility for resolving the most complex customer problems, e.g., by reimaging customer workstations and correcting other workstations affected by similar problems.
