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Quant Analytics Executive Director

3 months ago

New York, New York, United States JPMorganChase Full time

Job Description
Job Summary-
As the Offers and Shopping Data & Analytics Director within the Consumer and Community Banking Data & Analytics organization at JPMorgan Chase, you will support advanced analytics projects across products and marketing. You will lead the delivery of a wide range of advanced analytics, including product insights, digital analytics, experiment design, test-and-learn, and exploratory analyses to identify opportunities for improving customer engagement with Offers. Your responsibilities will include generating feature performance metrics and insights, as well as crafting data stories and presentations of key findings for stakeholders. You will have the opportunity to work collaboratively with partners such as Products, Marketing, Technology, Personalization & Insights, Design, Research, Channels, Finance, and other analytics teams across Connected Commerce.
Job Responsibilities-

  • Work closely with Product teams to understand business needs, optimize digital campaigns, enhance user experience, and drive better Offers engagement.
  • Conduct in-depth analyses to identify opportunities to increase Offers and Shopping awareness, discoverability, improve product features, and grow user engagements
  • Design and implement A/B testing and experimentation frameworks to measure the impact of product changes and inform decision-making.
  • Partner closely with data owners on orchestrate data to build robust, modernized data
  • Work with product owners, marketing, designers, engineers, and other stakeholders to define and measure success metrics for new features and initiatives.
  • Create and maintain executive-level dashboards and reports to provide insights into key customer digital behaviors.
  • Present findings and recommendations to senior leadership and stakeholders, translating complex data into actionable insights.
  • Embrace a growth and learning mindset; curious and creative; collaborative, team-oriented and client-focused; motivated by business and technical challenge.

Required qualification, capabilities and skills-

  • A Bachelor's degree in a quantitative or related field is required, along with 10+ years of relevant experience. Experience in product or digital analytics is a plus.
  • Demonstrate people management and team-building skills.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Experience with data mining, statistical modeling, machine learning and other advanced analytics methods.
  • Structured thinker, effective communicator with excellent written communication skills; Ability to present fact-based recommendations in a clear, logical, and concise way; "tell a story" with data to all levels of management and partners.
  • Must be proactive, results driven and have a proven track record of execution.
  • Exercise sound judgment; act with integrity; protect our company, clients and customers.
  • Entrepreneurial drive, ability to analyze problems, design solutions, and communicate effectively and confidently with relevant stakeholders to influence and gain buy-in across various job functions.
  • Comfortable making decisions under uncertainty and ambiguity, and proven ability to structure problems and develop analytical frameworks while addressing business and technical risks.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.