Current jobs related to Customer Experience Associate IV - San Antonio, Texas - Conduent State & Local Solutions, Inc

  • Customer Experience Associate

    1 month ago

    San Antonio, Texas, United States Army & Air Force Exchange Service Full time

    Customer Experience AssociateWe are committed to hiring our military members and their families, along with anyone who wants to give back to those who serve. As a Customer Experience Associate at the Army & Air Force Exchange Service, you will be part of an award-winning team.Key Responsibilities:Provide exceptional customer service to military members and...

  • Customer Experience Associate III

    4 weeks ago

    San Antonio, Texas, United States Conduent Full time

    Job Title: Customer Experience Associate IIIConduent is seeking a highly motivated and customer-focused Customer Experience Associate III to join our team. As a Customer Experience Associate III, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and ensuring a positive experience for our...

  • Customer Experience Associate III

    4 weeks ago

    San Antonio, Texas, United States Conduent Full time

    Job Title: Customer Experience Associate IIIConduent is seeking a highly skilled Customer Experience Associate III to join our team. As a key member of our EPS Call Center, you will play a critical role in delivering exceptional customer service to our clients.Job Summary:The Customer Experience Associate III will be responsible for assisting with all...

  • Customer Experience Associate III

    2 weeks ago

    San Antonio, Texas, United States Conduent Full time

    Job Title: Customer Experience Associate IIIConduent is seeking a highly skilled Customer Experience Associate III to join our team. As a key member of our EPS Call Center, you will play a critical role in delivering exceptional customer service to our clients.Key Responsibilities:Assist with inbound calls from cardholders with questions or concerns about...

  • Customer Experience Associate III

    2 weeks ago

    San Antonio, Texas, United States Conduent Full time

    Conduent is seeking a highly skilled and motivated Customer Service Representative III to join our team. As a key member of our EPS Call Center, you will play a critical role in providing exceptional customer service to our clients.Key Responsibilities:Assist with inbound calls from cardholders with questions or concerns about their Debit card...

  • Customer Experience Associate

    2 weeks ago

    San Antonio, Texas, United States Troon Golf, L.L.C. Full time

    Job SummaryWe are seeking a highly skilled Guest Service Attendant to join our team at Troon Golf, L.L.C. This role is responsible for providing exceptional service to members and guests, maintaining the cleanliness and presentation of golf cars, and ensuring a positive experience for all customers.Key ResponsibilitiesProvide exceptional service to members...

  • Customer Experience Associate

    2 weeks ago

    San Antonio, Texas, United States Troon Golf, L.L.C. Full time

    Job SummaryWe are seeking a highly skilled Guest Service Attendant to join our team at Troon Golf, L.L.C. This role is responsible for providing exceptional service to members and guests, maintaining the cleanliness and presentation of golf cars, and ensuring a high-quality experience for all customers.Key ResponsibilitiesProvide exceptional service to...

  • Sales Associate

    1 week ago

    San Antonio, Texas, United States The Lovesac Company Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at The Lovesac Company. As a Sales Associate, you will be responsible for providing exceptional customer service, identifying customer needs, and delivering a unique shopping experience.Key ResponsibilitiesMeet or exceed sales goals and key performance...

  • Sales Associate

    2 weeks ago

    San Antonio, Texas, United States Chico's Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS, Inc. As a Sales Associate, you will be responsible for providing exceptional customer service, promoting a customer and product-focused sales culture, and maintaining a great store experience.Key Responsibilities Drive sales growth by utilizing...

  • Sales Associate

    4 weeks ago

    San Antonio, Texas, United States Anthropologie Full time

    Be a Part of Our TeamAt Anthropologie, we're looking for a Sales Associate who can provide exceptional customer service and drive sales through personalized interactions. As a key member of our retail team, you'll be responsible for:Key Responsibilities:Building strong relationships with customers to understand their needs and preferencesSharing product...

  • Sales Associate

    2 weeks ago

    San Antonio, Texas, United States Famous Footwear Full time

    Famous Footwear Job DescriptionAs a Sales Associate at Famous Footwear, you will be responsible for creating a welcoming environment for customers and building rapport with them to understand their preferences. You will provide personalized assistance throughout the customer's shopping experience and address product-related issues promptly and...

  • Sales Associate

    3 weeks ago

    San Antonio, Texas, United States Anthropologie Full time

    Be a Part of Our TeamAt Anthropologie, we're looking for a Sales Associate who can provide exceptional customer service and drive sales through personalized interactions. As a key member of our retail team, you'll be responsible for:Key Responsibilities:Building strong relationships with customers to understand their needs and preferencesSharing product...

  • Sales Associate

    2 weeks ago

    San Antonio, Texas, United States Signet Jewelers Full time

    Customer Service and Sales ExpertiseAs a Sales Associate at Kay Jewelers, you will be responsible for providing exceptional customer service and sales support to our valued customers. Your role will involve engaging customers in conversation to understand their needs and desires, presenting merchandise and sharing detailed information regarding features and...

  • Seasonal Sales Associate

    1 week ago

    San Antonio, Texas, United States Tailored Brands Inc Full time

    Seasonal Sales Associate Job SummaryWe are seeking a highly motivated and customer-focused Seasonal Sales Associate to join our team at Tailored Brands Inc. As a Seasonal Sales Associate, you will be responsible for delivering an exceptional customer experience across multiple businesses, including retail, rental, and custom clothing sales. Key...

  • Seasonal Sales Associate

    7 days ago

    San Antonio, Texas, United States Sees Candy Shops Inc Full time

    Delivering Exceptional Customer ExperiencesAs a Sales Associate at See's Candies, you will play a vital role in delivering exceptional customer experiences. Our team is passionate about providing great customer service, and we are seeking friendly, enthusiastic individuals who share our commitment to quality and excellence.Key Responsibilities:Greet and...

  • Customer Experience Associate III

    2 weeks ago

    San Antonio, Texas, United States Conduent Full time

    Customer Service Representative IIIConduent is seeking a highly motivated and customer-focused Customer Service Representative III to join our team. As a key member of our EPS Call Center, you will play a critical role in providing exceptional customer service to our debit card holders.Key Responsibilities:Assist with inbound calls from cardholders with...

  • Cybersecurity Specialist IV

    2 months ago

    San Antonio, Texas, United States Computer World Services (CWS)Corporation Full time

    Job Description**Job Summary**Computer World Services (CWS) Corporation is seeking a highly skilled Cybersecurity Specialist IV to join our team. As a Cyber Operational Risk Analyst, you will play a critical role in supporting the Air Force Cyber Assessment Team (AFCAT) in the 688th Cyberspace Wing.Key Responsibilities:Determine, in conjunction with...

  • Customer Experience Associate III

    6 days ago

    San Antonio, Texas, United States Conduent Full time

    Conduent is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues and answering questions in a timely and professional manner.Key Responsibilities:Assist clients with inquiries and issues related to...

  • Customer Experience Specialist

    2 weeks ago

    San Antonio, Texas, United States DriveTime Full time

    Job Title: Customer Experience GuideDriveTime Family of Brands is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Guide. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales, and ensuring seamless transactions.Responsibilities:Provide...

  • Seasonal Sales Associate

    2 months ago

    San Antonio, Texas, United States Tailored Brands Inc Full time

    About the RoleWe are seeking a highly motivated and customer-focused Seasonal Sales Associate to join our team at Tailored Brands Inc. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience across multiple business units, including retail, rental, and custom clothing sales.Key ResponsibilitiesEngage with...

Customer Experience Associate IV

3 months ago

San Antonio, Texas, United States Conduent State & Local Solutions, Inc Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.



(Team Lead) Customer Experience Associate IV - (Onsite)



$19.00/HR



Great Benefits & Incentives



PAID TRAINING



Summary:



As a (Team Lead) Customer Service Representative IV- Onsite, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts.



What you will be doing:

  • Monitor an assigned team of Customer Service Representatives (CSRs) in the fast-paced CSC, being always accessible to the Manager, Supervisors and CSRs.
  • Drive compliance to Call Center call handling procedures with the objective of meeting contractual call metrics by monitoring CSR call handling activity through use of the Call Monitoring Systems.
  • Be knowledgeable in Vector policies and procedures and guide delivery of excellent and accurate customer service by CSRs.
  • Handle escalated calls in a timely and professional manner ensuring that all customer cases are followed through to closure.
  • Conduct weekly touchpoint meetings with your assigned team of CSRs to provide performance feedback and communicate benchmarks for performance.
  • Assist the Supervisor in assigning work tasks to CSRs, make recommendations for scheduling, and take an active role in the training of new hires.
  • Assist with payroll and attendance records processing as required. Be able to act as a supervisor stand in as needed.
  • Be open to cross-functional training to provide coverage for other departments.
  • Possess good writing skills and be able to communicate effectively to clearly convey status updates and report system and procedural issues.


What you get:

  • Full Time Employment
  • Hourly rate of $19.00
  • Paid Training
  • Career Growth Opportunities
  • Full Benefit Options
  • Great Work Environment
  • Work Schedule: will vary due to 24/7 operation


People who succeed in this role have:

  • The ability to convey complex information in clear and concise terms to ensure customer understanding.
  • Strong work ethic.
  • Effective and accurate written and verbal communication skills.
  • Effective problem-solving skills.
  • Can navigate multiple applications and research solutions with ease
  • Love helping people and guiding them to the best solution for their issue
  • Are excited by innovative technology
  • Provide calm conflict resolution and problem solving for frustrated customers
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
  • Can commit to 100% attendance for three to five weeks of paid training

Requirements

  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, or GED
  • A minimum of 1 year experience in Call Center or Customer Services
  • Previous experience in a leadership role a plus
  • Must be able to successfully pass a criminal background check, credit check and security fingerprints.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.