Retail Crime Investigator

1 month ago

Madison, Wisconsin, United States SpartanNash Company Full time

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them."

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now

Location:

726 N. Midvale Blvd - Madison, Wisconsin 53705

Job Description:

Position Summary:

This role is responsible to monitor customer and associate activity in assigned store for potential theft and prevent loss of company asset; support asset protection team with initiatives to minimize shrinkage. Monitor cameras and other surveillance equipment in accordance with company policy and procedure to identify and detect suspicious activity; communicate potential shrink and security issue/risk to supervisor or store management.

Here's what you'll do:

  • Responsible to monitor customers and associates while undercover in assigned store for potential theft and prevent loss of company property and asset while maintaining a safe business environment.
  • Identify shrink prevention opportunities, detect and apprehend suspected shoplifters, collect necessary evidence and document the incident to prepare a detailed investigation report that can be used as evidence in a court of law, if necessary.
  • Monitor cameras and other surveillance equipment for potential theft and prevent loss of company assets by watching for irregular or unusual activities (i.e., security breach or violation) that may create security concerns.
  • Communicate potential shrink and security issues or risks to supervisor or store management.
  • Investigate suspicious activity and effectively communicate with suspected shoplifters; maintain effective working relationship with local authorities, law enforcement officials and store management.
  • Adhere to established company ethical standards and apprehension guidelines/policy in all surveillance and apprehension activity.
  • Maintain strict confidentiality of all investigation related information.
  • Provide testimony in court on cases, as required by law enforcement officers or court representatives.
  • Assist in training and promoting awareness in various areas of operations and shrink control.
  • Assist asset protection team with internal and external investigation as directed.
  • Additional responsibilities may be assigned as needed.

Here's what you'll need:

  • High School Graduate (Required).
  • One year experience in loss prevention or related area preferred.
  • Good Written and verbal communication skills.
  • Good organizational, attention to detail, analytical and problem-solving skills.
  • Strong report writing skills; ability to write clear, concise and non-biased reports.
  • Working knowledge of operating cameras and other surveillance equipment, and how chain of evidence is maintained.
  • Familiar with state laws and statutes related to the crime of shoplifting and apprehensions. Proficiency in MS Office (Word and Excel).
  • Ability to travel to multiple store locations as needed.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

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