Yard Operations Manager

4 weeks ago

Baltimore, Maryland, United States Floor & Decor Full time

Purpose

This position is responsible for directing the efficient and cost-effective operation of a distribution center or warehouse facility. The Operations Manager - Yard (OMY) will manage activities related to the movement of trailers, checking in/out drivers, organization of trailer storage, dock door management, and yard security. The OMY is responsible for budgeting, customer service, facility and equipment operation. In addition, the OMY will oversee maintenance processes, record keeping, safety protocol, and security services to ensure distribution center work teams, service providers, equipment and physical assets are safe and secure.

Minimum Eligibility Requirements

  • Bachelor's degree in Business Administration, Logistics, Supply Chain Management or a related field preferred (relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education)
  • Three to five years of experience in warehouse operations
  • Working knowledge of Occupational Safety and Health Administration (OSHA) safety rules strongly preferred
  • Proficiency with software applications and transportation systems
  • Previous supervisory or management experience
  • Strong interpersonal, organizational and analytical skills
  • Ability to multi-task, meet deadlines, and work in a fast-paced environment
  • Demonstrated ability to interact effectively with customers and staff at all organizational levels

Essential Functions

  • Manage the daily operations of the yard
  • Responsible for work safety management and training, and federal/state/local regulatory compliance
  • Direct and oversee record keeping, inspections, audits and safety training
  • Ensure the timeliness and integrity of all inventory transactions
  • Manage and maintain an effective Yard Management program to achieve specified accuracy rate
  • Work closely with store personnel to investigate customer complaints involving order accuracy and/or carrier delivery issues
  • Review and evaluate the performance of all distribution center functions, address performance gaps and take corrective action as needed to ensure the managers of each functional area are delivering on operating goals
  • Assess business conditions, evaluate emerging business needs and take action to address near-term opportunities to improve service, reduce costs and/or generate incremental revenue to enhance operational results across the distribution system
  • Analyze and redirect workflow to appropriate work centers to balance workloads
  • Identify necessary remodels or replacement of obsolete or unproductive assets based on operational need and economic justification
  • Responsible for personnel matters related to hiring, training/development, termination and grievance of employees
  • Conduct performance appraisals and coach direct reports to enhance individual and team performance
  • Deliver training and learning sessions to the warehouse team regarding safety, processes, functions, and other warehouse related activities that will improve the team's performance and increase their understanding of the aforementioned activities
  • Monitor the effectiveness of development and skill building systems against productivity and employee turnover goals and take corrective action as needed
  • Lead daily team meetings to discuss operational performance, safety, training and warehouse related topics

Supervisory

  • Enlistment of talent into the company by building partnerships with local organizations and school programs related to logistics activities
  • Responsible for ensuring associates attend all required trainings and provide training as needed
  • Responsible for overall supervision of associates and direct supervision of department heads with accountability for the performance of those within the span of control
  • Demonstrate independent judgment and discretion on matters concerning the associates
  • Interview, make hiring decisions and orient new staff in coordination with the General Manager
  • Schedule and reschedule staff using independent judgment and exercising discretion when creating the schedule and in making determinations regarding granting employee requests for time off or other modifications in work schedules
  • Responsible for tracking attendance and effectively carrying out disciplinary action where appropriate
  • Communicate and enforce policies and procedures, work conduct, safety and sanitation rules and other policies in managing, coaching and carrying out disciplinary action to enforce such policies

Administrative

  • Lead a team in positions that require concise planning, tactful execution, constant direction, working relations and impeccable timing to deliver exceptional results
  • Provide weekly metrics to the General Manager.
  • Ensure compliance with federal and state requirements and guidelines
  • Actively researches and develops appropriate processes and programs that aligns with and meets the needs of the organization

Customer Service

  • Responsible for ensuring all associates are providing excellent customer service to internal and external customers
  • Reinforce Company mission, vision and values by creating customer experience of the highest quality
  • Model the F&D Leadership Values when interacting with associates, and internal and external customers

Working Conditions (travel, hours, environment)

  • Limited travel required which may include air and/or car travel
  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically noisy.

Physical/Sensory Requirements

Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Benefits & Rewards

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

​

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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