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Medical Support Assistant

3 months ago

Eugene, Oregon, United States Veterans Health Administration Full time
Medical Support Assistants provide administrative support to out clinical colleagues in the care of our Nation's Veterans.

Our mission is to provide efficient and effective healthcare service by promoting and enabling the delivery of timely, accurate, accessible health care.

VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission.

MSAs are essential to the success of this mission and may be assigned to many areas in the medical center.

GS-5: This is the full performance level MSA position. The MSA is responsible for scheduling appointments in accordance with national scheduling guidelines, including interpreting and verifying provider orders.

Assignments at this level include, but are not limited to:

scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage.


Work Schedule:
Typically, Monday-Friday 8am-4:30pm. *Available shifts will be discussed during the interview process.

Pay:
Competitive salary and regular salary increases.

When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave:

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.


Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
Not Available

Virtual:
This is not a virtual position.
Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report:
Not required