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Tech Revenue Assurance

3 months ago


San Antonio, Texas, United States CPS Energy Full time
Position Summary

Obtains meter reads, disconnects and secures electric service. Recognizes non-standard installations (Tampered, non-code meter loops, hazards, unsecured meter sockets, double lugging).

Tasks and Responsibilities

  • Obtains meter reads using Itron Handheld / mobile collector or other means of obtaining reads
  • Uses GIS and other mapping systems to efficiently route daily work
  • Uses Mobile Data System (MDS)
  • Disconnect electric and gas service for non-payment
  • Physically Install, reconnect or replace AMI Electric accounts
  • Maintain materials, tools, and supplies for field use and maintain a record of tools issued
  • Interfaces with customers in connection with inquires and complaints
  • Completes work orders in a Work Order Management System(WOMS) or similar
  • Works in an energized environment while utilizing all assigned CPS Energy Safety Equipment
  • Uses radio, cellphone, and electronic methods of communication.
  • Uses UtilityIQ database to access meter history
  • Uses SAP to access customer account and meter information
  • Exposure to hazardous environments to include: rough terrain, dangerous animals, obstacles and irate customers.
  • Performs other duties and serves on special project teams as assigned

Minimum Skills

Minimum Knowledge and Abilities

  • Valid Class C Texas Driver's License.
  • Must be able to obtain and maintain all needed access badging.
  • Must have favorable driving record.
  • Demonstrates a strong safety adherence.
  • Mechanical skills.
  • Analytical and problem-solving skills.
  • Excellent interpersonal and negotiation skills.

Preferred Qualifications

  • Previous experience in Revenue Protection work
  • Previous experience in Energy Technician work
  • Previous experience in customer contact role

Competencies

  • Manages Ambiguity
  • Collaborates
  • Accountability and Attention to Detail
  • Customer Service
  • Engagement and Sense of Urgency

Minimum Education

  • High School Diploma or GED

Read the full posting.