Avaya Customer Experience Services Sr. Consultant

2 weeks ago


Reston, Virginia, United States Veracity Full time
Job Summary

We are seeking a highly skilled Senior Consultant for Avaya Customer Experience Services to join our team at Veracity. The ideal candidate will have a strong background in Avaya architecture, design, implementation, and testing, as well as excellent technical knowledge and experience with Avaya's product portfolio.

Key Responsibilities
  • Develop testing strategy and plans with our client, cross-service teams, and third-party partners.
  • Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network.
  • Monitor, manage, and maintain voice call flow traffic across more than 300 TDM-PRI/H.323/SIP trunk groups.
  • Work with the customer's O&M Team and various other organizations to troubleshoot and maintain reliable talk paths between voice networks.
  • Produce and maintain various eDocuments capturing how to manage and maintain communications within the customer's voice network.
Requirements
  • Top Secret Clearance with full scope polygraph.
  • At least 5 years of professional experience in the related field.
  • Strong technical knowledge and experience with Avaya's product portfolio.
  • Excellent communication and leadership skills.


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