Customer Service Advocate

7 days ago

Columbus, Ohio, United States BMW Group Full time
BMW Shared Services is posting this position on behalf of BMW Financial Services NA, LLC.

BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products tailored for the BMW, MINI and Rolls-Royce customer. Be a part of our exciting growth by expressing an interest in our Customer Service Advocate position located in Columbus, OH.

We are looking for someone who loves to deliver a premium customer experience, is dependable, will arrive on time for their shift, and adhere to their daily schedule. If this is you, read more about this position.

As a Customer Service Advocate, you will be responsible for interacting with BMW, MINI, Motorrad, and Rolls-Royce customers through inbound and outbound calls while providing a premium customer experience during all stages of their Financial Services' contract. You will engage cross-functionally with departments such as Collections and Lease Loyalty to assist customers with various account maintenance tasks. Interactions with customers could include making a payment, updating contact information, web site assistance, promoting EasyPay and eInvoicing, and addressing questions and concerns related to all facets of the contract lifecycle. You will handle interactions in an efficient manner in support of Average Handle Time and established department goals, and fully document all customer contact using the system tools available.

To be successful in this role, you will be trained on and expected to:

• Multitask and learn several computer programs, using multiple computer screens

• Comply with all applicable State and Federal regulatory requirements, as well as BMW Policies and Procedures

• Have a thorough understanding of how contracts work, including:

o Transaction history

o Contract types

o Interest accruals

o Lease/Loan Maturity

o Credit Reporting

o Titles & Registration

Your shifts will vary between the hours of 9AM - 9PM on Monday - Thursday and 9AM - 6PM on Friday. Some evenings throughout the week will be required. During the initial training period, you will be working onsite with your colleagues, trainer, and management team.

Please note, this position is not remote, but is hybrid between home and onsite, following successful completion of your initial training period. Relocation assistance is not available.

Join the BMW Financial Services team and enjoy a high-performance Total Rewards package that may include:

• Medical, Dental, and Vision insurance

• All with options for $0 Employee contribution

• 401(k) with Company match

• Retirement Income Account (RIA)

• Employee vehicle program

• Bonus eligibility

• Paid Parental Leave of up to 6 weeks

• Paid Time Off in addition to Company paid holidays where eligible

• Hybrid work environment

• Voluntary Benefits to fit your needs

The salary for this role is $41,600.00.

The selected candidates' education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualification:

Required:
  • High school diploma or GED
  • 6-12 months customer service or financial services industry experience
Preferences:
  • Bachelor's degree
  • 6-12 months early stage (0-29 days past due) collections experience
  • 6-12 months automotive industry experience

  • Customer Service Advocate

    2 weeks ago

    Columbus, Ohio, United States BMW Group Full time

    BMW Shared Services is posting this position on behalf of BMW Financial Services NA, LLC. BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products...

  • Shelter Advocate

    2 weeks ago

    Columbus, Ohio, United States Lutheran Social Service Full time

    Shelter AdvocateFull Time Day Part Time DayFull Time EveningPart Time EveningFull Time Nights8 hour shifts I $15 16/hrLutheran Social Services CHOICES for Victims of Domestic Violence has been the sole resource for victims seeking shelter in Franklin County for more than four decades, providing a Temporary Emergency Shelter, 24 Hour Crisis Hotline, DV...

  • Customer Care Advocate

    4 weeks ago

    Columbus, Ohio, United States Pumpkin Full time

    Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years.How we're making this happen:Premium...

  • Customer Care Advocate

    1 month ago

    Columbus, Ohio, United States Pumpkin Full time

    Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years.How we're making this happen:Premium...

  • Shelter Advocate

    2 weeks ago

    Columbus, Ohio, United States Lutheran Social Services of Central Ohio Full time

    Shelter AdvocateFull Time Day - Part Time DayFull Time Evening - Part Time EveningFull Time Nights8 hour shifts I $15-16/hrLutheran Social Services CHOICES for Victims of Domestic Violence has been the sole resource for victims seeking shelter in Franklin County for more than four decades, providing a Temporary Emergency Shelter, 24-Hour Crisis Hotline, DV...

  • Medicaid Eligibility Advocate

    4 weeks ago

    Columbus, Ohio, United States HCA Healthcare Full time

    Description Schedule: Monday-Friday 12:00PM-8:30PM, On-siteIntroductionDo you have the career opportunities as a Medicaid Eligibility Advocate you want with your current employer? We have an exciting opportunity for you to join St. Francis which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsSt. Francis, offers a...

  • Medicaid Eligibility Advocate

    1 month ago

    Columbus, Ohio, United States HCA Healthcare Full time

    Description Schedule: Monday-Friday 12:00PM-8:30PM, On-siteIntroductionDo you have the career opportunities as a Medicaid Eligibility Advocate you want with your current employer? We have an exciting opportunity for you to join St. Francis which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsSt. Francis, offers a...

  • Medicaid Eligibility Advocate

    1 month ago

    Columbus, Ohio, United States HCA Healthcare Full time

    Description IntroductionDo you have the career opportunities as a Medicaid Eligibility Advocate you want with your current employer? We have an exciting opportunity for you to join St. Francis which is part of the nations leading provider of healthcare services, HCA Healthcare.BenefitsSt. Francis, offers a total rewards package that supports the health,...

  • Customer Service Specialist

    2 weeks ago

    Columbus, Ohio, United States Columbus Region Full time

    ** Customer Service Specialist** Answer incoming customer service calls Generated from inbound customer service calls Resolving customer complaints regarding product sales to customer service problems Assisting customers with customer service related issues Provide excellent customer service and customer relations Take incoming telephone calls from customers...

  • Customer Service Representative

    2 weeks ago

    Columbus, Ohio, United States Volunteers of America Greater Ohio & Indiana Full time

    The Customer Care Representative will assist in the day-to-day operations of the store, mostly through telephone customer service support and the arranging of customer home pick-ups. Additional responsibilities will include supporting drivers with ma Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    2 weeks ago

    Columbus, Ohio, United States Hamilton Parker Full time

    Customer Service Representative Columbus, Ohio **Customer Service Representative** Responsible for assisting Hamilton Parker customers at the Customer Service Counter. The Customer Service Representative must reflect and represent Hamilton Parkers core values, H.E.A.R.T. (History, Enthusiastic, Adaptive, Reputable, Team-oriented). **Department** Sales...

  • Customer Service Representative

    2 weeks ago

    Columbus, Ohio, United States Circle K Stores Inc. Full time

    Store : 1408 Veterans Pkwy, Columbus, Georgia 31901 Availability Shift/ Days Full time Day ShiftEveningsOvernight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the Customer Service Representative, Customer Service, Representative, Retail, Service

  • customer service rep

    2 weeks ago

    Columbus, Ohio, United States pollomasterla@menutech Full time

    MENUTECH is a company with more than 15 years of experience, our extensive knowledge offers digital tools that optimize processes, besides being available on multiple platforms for the convenience of our customers, innovating their brand and business model, reducing costs and risks, through results that generate loyalty in their consumers.Position Overview:...

  • Customer Service Specialist

    1 week ago

    Columbus, Ohio, United States Blue Star Partners LLC Full time

    Job Title: Customer Service SpecialistLocation: Columbus, OH – Onsite – Local candidates onlyPeriod: 07/22/2024 to 07/22/2025, with possibility of extensionHours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)Rate: $20 - $23/hourContract Type: W-2 only**Scope of Services:**The Customer Service Specialist plays a crucial role in supporting...

  • Customer Service Representative

    1 week ago

    Columbus, Ohio, United States Passion Marketing Acquisitions Full time

    Passion Marketing Acquisitions is looking for a Customer Service Representative to join our team. This position is entry-level and no experience is required. In this role, you will communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our clients. Successful applicants...

  • Customer Service Representative

    2 weeks ago

    Columbus, Ohio, United States Taylor Corporation Full time

    Come Work with Us Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long...

  • Customer Service Representative

    2 weeks ago

    Columbus, Ohio, United States Hamilton Parker Full time

    JOB DESCRIPTION Responsible for assisting Hamilton Parker customers at the Customer Service Counter. The Customer Service Representative must reflect and represent Hamilton Parker's core values, H.E.A.R.T. (History, Enthusiastic, Adaptive, Reputable, Team-oriented). If you are considering sending an application, make sure to hit the apply button below after...

  • Customer Service Representative

    2 weeks ago

    Columbus, Ohio, United States Custom Fabricating & Supplies Full time

    Join Our Team as a Customer Service Representative at Custom Fabricating & SuppliesAbout Us:Custom Fabricating & Supplies (CFS) is a leading provider of industrial masking products and solutions, renowned for our commitment to quality and customer satisfaction. Located in Franklin, WI, we are seeking a self-motivated and experienced Customer Service...

  • Customer Service Representative

    2 weeks ago

    Columbus, Ohio, United States Abacus Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative- WAREHOUSE BACKGROUND REQUIRED to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsBatch orders and maintain workflow for warehouse...

  • Customer Service Agent

    1 month ago

    Columbus, Ohio, United States Southwest Airlines Full time

    Department:Ground OperationsOur Company PromiseWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within...