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customer service rep
3 months ago
MENUTECH is a company with more than 15 years of experience, our extensive knowledge offers digital tools that optimize processes, besides being available on multiple platforms for the convenience of our customers, innovating their brand and business model, reducing costs and risks, through results that generate loyalty in their consumers.
Position Overview:
As a Customer Service Representative, you will be responsible for providing outstanding customer service to our clients. You will serve as the first point of contact for customers, addressing their inquiries and concerns promptly and professionally. You will also work closely with our sales and technical teams to ensure a seamless experience for our customers.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Provide accurate and helpful information to customers regarding our products and services
Troubleshoot and resolve customer issues and concerns effectively
Collaborate with sales and technical teams to address complex customer inquiries
Maintain accurate and detailed customer records in our CRM system
Identify and escalate any potential issues or trends to management
Continuously strive to improve the customer experience and provide suggestions for process improvement
Qualifications:
High school diploma or equivalent; college degree preferred
1-2 years of experience in a customer service role
Excellent communication and interpersonal skills
Ability to handle difficult or irate customers with patience and professionalism
Strong problem-solving and critical thinking skills
Proficient in Microsoft Office and CRM systems
Ability to multitask and prioritize in a fast-paced environment
Strong attention to detail and accuracy
Benefits:
Competitive salary
Comprehensive benefits package including medical, dental, and vision insurance
Paid time off and holidays
Opportunities for growth and advancement within the company
Collaborative and supportive work environment
If you are passionate about providing exceptional customer service and are looking for a challenging and rewarding career, we would love to hear from you. Apply now to join the MENUTECH team as a Customer Service Representative
