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CRM Administration Intern

4 months ago

Portland, Oregon, United States Wacom Full time

Be an integrated member of our Customer Operations team, contributing to key projects and diving into Sales and Marketing systems and processes. Gain experience with hands on CRM application administration while you work closely with the Customer Operations, Sales, and Marketing teams. The ideal candidate should have strong analytical and organizational skills and be able to work in a fast-paced and dynamic environment.
This will be a 12-week paid internship for the summer, 20 hours per week. Pay rate is $18/hour.
Location: This position can be based in our Portland, OR, office, hybrid, or fully remote.
Projects/ Goals:

  • Identify and merge duplicate accounts:
    • Research and ensure accounts are truly duplicates
    • Update outdated information on the account
    • Set LinkedIn match if available in Sales Navigator tab
  • Configure account hierarchies:
    • Identify parent/child relationships (i.e. HQ/satellite location) and set parent account field where appropriate
  • Research accounts on assigned lists (e.g. Edu/Gov/Studio)
    • Update account information
    • Deactivate contacts no longer at company/institution
    • Add new relevant contacts based on guidance from Sales team
  • Clean-up and re-classify category, segment and industry for accounts and opportunities

Ideal background:

  • Pursuing a degree in a relevant field such as business administration or information systems administration
  • Strong interest in learning and growing in the field of data management
  • Detail oriented
  • Excellent communication skills, both written and verbal.
  • Self-starter with a willingness to learn and adapt to the needs of the organization.
  • Able to work independently as well as in a team environment.

Why work for Wacom?
Wacom is the global leader in the pen display and tablet market for creative users. As a technology company, we provide cutting-edge digital ink solutions for a wide range of partners using and producing smartphones, tablets, and digital stationery. The advanced technology of Wacom's intuitive input devices has been used to create some of the most exciting digital art, films, special effects, fashion, and designs around the world and provides business and home users with their leading interface technology to express their personality.
We encourage our team members to bring their individual spirt and enthusiasm to the work they do. With our global headquarters in Tokyo, Japan, U.S. headquarters in Portland, OR, and team members around the world, we work together to support the vision of Lifelong Ink. This global perspective supports the understanding that every person brings a unique background and talent to Wacom and informs our work to create a culture of belonging.
Our flexible work style allows most team members to determine the best work structure for themselves, whether full time in the office, hybrid, or fully remote. We focus on results and outcomes, not where and when you work. Our benefit package includes a variety of programs designed to support your health, your financial future and offer a safety net. Visit our careers page to find out about our benefits: Come and join our team and support our vision to bring people and technology closer together through digital pen, ink, and tablet technology.