Reservations/ PBX Operator- F/T

1 month ago

New York, New York, United States Hyatt Hotels and Resorts Full time
The Reservations/ PBX Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue.
  • Answering incoming external and internal phone calls in a friendly and efficient manner.
  • Selling room accommodations and addressing hotel inquiries via phone or email correspondence.
  • Managing the completion of guest and non-guest orders with the Housekeeping, Bell Staff, and Engineering Departments, using HOTSOS property system.
  • Maintains knowledge of room rates, packages, discounts that are available for the hotel via its website and all third parties.
  • Entering in guest reservations from third party websites, and organizing/filing all reservations back-up
  • Review prior day reservation activity and input any missing information or missing reservations.
  • Review the arrivals for current day and following day to ensure reservation notes, traces, and billing and overall accuracy.
  • Assist with execution of credit card authorization forms.
  • Selling all aspects of the hotel's services and facilities.
  • Provide guests with adequate information concerning the hotel and its services.
  • Responsible for processing all incoming reservations via phone, email, fax, or through interdepartmental correspondence.
  • Process any special guest requests and ensure guest reservations are updated accordingly.
  • Resend guest transactional emails as necessary.
  • Maintains potential and current guest profile information.
  • Follows up with any guest related questions or issues to assure guest satisfaction.
  • Strong ability to multi-task when needed as well as efficiency in the operating of multiple computer programs at a given time.
  • Maintains a professional appearance and cordial attitude to all guests, employees, and staff members of the hotel at all times.
  • Strong dialog with Front Office and Sales departments to ensure guest requests and needs are met and communicated in a timely manner.
  • Process any special billing requests.
  • Protect privacy of our guests and colleagues at all times.
  • Must be able to maintain confidentiality of information.
  • Must be an example of the Dream Hotels Values and Brand Standards.
Salary Range:

$20 - $22

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications
  • High School diploma or equivalent required.
  • Experience in a hotel or a related field preferred.
  • College course work in related field helpful.
  • Must have good typing skills,
  • A pleasant attitude and excellent phone demeanor.
  • Must work well under pressure.
  • Customer service experience preferred.
  • Excellent communication skills required as well as answer questions relating to the hotels.
  • Schedule flexibility is necessary.

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