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Guest Reservation Coordinator

2 months ago

New York, New York, United States Mattos Hospitality Full time

Position Overview:
Mattos Hospitality is in search of a detail-oriented and efficient Reservationist to join our esteemed team. The ideal candidate will exhibit exceptional communication skills, both verbal and written, and will demonstrate a proactive and strategic approach to their responsibilities. A genuine passion for the hospitality industry is essential.

This role is based at the corporate office of Mattos Hospitality. Flexibility to work evenings and weekends is a requirement.

Key Responsibilities:

  • Serve as the initial point of contact, establishing a welcoming atmosphere for all guests and ensuring professional service.
  • Manage incoming inquiries and reservation requests through various communication channels with courtesy and efficiency.
  • Utilize reservation systems to facilitate bookings and manage seating arrangements effectively.
  • Possess the ability to optimize reservation systems to enhance guest capacity.
  • Address customer concerns and complaints with a positive and prompt response.
  • Collaborate with restaurant staff to ensure seamless communication regarding reservations and guest preferences.
  • Confirm reservations and assist guests with special requests to enhance their experience.
  • Support large group bookings and respond to event inquiries as needed.
  • Perform additional administrative tasks as required.
Qualifications:
  • A minimum of one year of experience in a similar role within the restaurant industry.
  • Proficiency in reservation systems and Microsoft Office applications.
  • Ability to communicate professionally and effectively.
  • A collaborative team player with a flexible schedule.

Company Values:
We emphasize a positive and respectful workplace culture. Our values include respect, excellence, transparency, and resilience, which guide our daily operations and interactions.


Benefits:
We offer a comprehensive benefits package, including medical, dental, and vision insurance for full-time employees, paid time off, discounted gym memberships, commuter benefits, dining discounts, and an employee assistance program.


Please note that the responsibilities of this position may evolve over time. Mattos Hospitality reserves the right to modify duties and responsibilities as deemed necessary.