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Lead Experience Design Strategist

2 months ago

Chicago, Illinois, United States McDonald's Corporation Full time
Company Overview

McDonald's stands as one of the most recognized brands globally, operating in over 100 countries and serving 70 million customers daily. Our growth strategy is centered on anticipating customer needs and exploring further growth opportunities. Our unwavering ambition has solidified McDonald's position as a leading corporation for nearly 70 years. A career with McDonald's offers the chance to make a significant impact worldwide.

At McDonald's, we view each day as an opportunity to create a positive influence. Our values emphasize inclusivity, service, integrity, community, and family. Through initiatives like Ronald McDonald House Charities and sustainability efforts, we are committed to leveraging our scale for the greater good. We also provide a comprehensive benefits package, including a sabbatical program, tuition assistance, and flexible work arrangements.

We embrace a hybrid work model, allowing employees to connect with colleagues in a collaborative environment.

  • Participate in educational programs at Hamburger University
  • Explore innovative culinary creations in our Test Kitchen
  • Utilize cutting-edge technology to collaborate with global teams

We are an equal opportunity employer dedicated to fostering diversity among our crew members, staff, operators, and suppliers. We strive to create an inclusive workplace that promotes positive experiences for all.

Position Overview

The Global Experience Design team at McDonald's plays a crucial role within the Customer Experience team (MCX), focusing on user-centered design to deliver a cohesive and meaningful experience for customers and restaurant teams worldwide. We are looking for a design leader to contribute to our Experience Design team, specifically within the Design Systems team.

This role requires proven expertise in developing, maintaining, and innovating a global, multi-channel design system. The Senior Experience Design Lead will significantly influence the future direction of McDonald's design system. The ideal candidate should be comfortable navigating ambiguity, possess a passion for design, and demonstrate initiative with minimal guidance.

Key Responsibilities:

Your meticulous attention to detail, exceptional design skills, and ability to structure complex challenges are vital. You thrive in hands-on, immersive environments and actively seek opportunities for improvement.

  • Maintain a strong customer focus throughout the product lifecycle.
  • Ensure design solutions are user-centric while aligning with business objectives.
  • Advance the design system by researching and implementing best practices, informed by market analysis, customer feedback, metrics, and usability findings.
  • Collaborate closely with product management and engineering teams to foster innovation and efficiency.
  • Lead the design system team in developing and sustaining a comprehensive design language and component library.
  • Establish and enforce design standards, guidelines, and best practices to ensure a unified user experience across all products and platforms.
  • Facilitate the design review process and finalize design requirements.
  • Encourage collaboration across teams, not only gathering business requirements but also assisting in their definition.
  • Promote the value of the design system organization-wide, highlighting its benefits in terms of efficiency, consistency, and quality of user experience.
  • Apply best practices in Accessibility (WCAG).
Qualifications:
  • 8 years of experience in user-centered experience design, particularly in design systems.
  • Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.

Preferred Qualifications:

  • Experience in managing a team of designers.
  • A strong portfolio showcasing creative design thinking and a deep understanding of Human-Centered Design and design systems.
  • Familiarity with technical considerations across various design platforms.
  • Excellent communication, presentation, and persuasion skills, with a proven track record of gaining support for innovative strategic visions.
  • Experience delivering designs and services on a global scale.
  • A passion for and knowledge of emerging design trends.
Additional Information

McDonald's is committed to diversity within our workforce and promotes an inclusive work environment that fosters positive experiences for all. We provide reasonable accommodations to qualified individuals with disabilities during the application or hiring process. If you require assistance accessing this job posting or need accommodations, please reach out for support.

McDonald's offers equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind. This policy applies to all employment terms and conditions.

This job posting does not constitute an offer or guarantee of employment.