Director of Operations

1 month ago

Las Vegas, Nevada, United States Zappos Family of Companies Full time
Welcome You made it to the job description page

At Zappos, we look for people who will show up as their whole self because we value diversity and inclusion, as well as people who enjoy fun and maybe even a little weirdness. So be sure to check on whether you're aligned with our company values and culture. If you think you can see yourself delivering WOW as a member of the Zappos family, then check out the job description below

Company Culture is at Our Core

Our 10 Core Values are more than just words, they're a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run.

Do our values speak to you?
  • Deliver WOW Through Service
  • Embrace and Drive Change
  • Create Fun and A Little Weirdness
  • Be Adventurous, Creative, and Open-Minded
  • Pursue Growth and Learning
  • Build Open and Honest Relationships With Communication
  • Build a Positive Team and Family Spirit
  • Do More With Less
  • Be Passionate and Determined
  • Be Humble

Company Perks: Quick Reference
  • Zappos pays 100% of every employee's medical, dental, and vision benefits.
  • Zappos pays 100% of 12 therapy, mental health, or coaching session annually.
  • A multitude of benefits and incentives to stay mentally and physically healthy and fit.
  • Meaningful assistance programs like professional development, mentoring, and 401k with employer contribution.
  • Paid time off for life, vacations, staycations, and rest.
  • A generous Zapponian discount program.
  • Make an impact through volunteer adventures and other community programs.
  • Want to have some fun, too? Yes, please Enjoy team building, family spirit, and plenty of room to recharge

Zapponian [noun| employee of Zappos]. You are self-motivated. You think like an entrepreneur, constantly innovating and driving positive change, but more importantly, you consistently deliver mind-boggling results.

Bold [adjective| not afraid of anything]. A role at Zappos is an opportunity to be a part of something different. To go bold. We're a company that isn't afraid to take risks and question the status quo. Oh yeah, we like to have fun too.

Perks [noun| the good stuff you get for working hard]. Zappos pays 100% of your medical, dental and vision premiums. Primary care visits, dental exams, eye exams and generic prescriptions are all free. Plus matching 401k, life coaches, orthodontic benefits, and more. And don't forget, an unlimited 40% discount.

1990s [noun| a decade we love, but no longer live in]. Old school cover letters are so 1990. Want to show us who you really are? Create a video cover letter. A flash mob, a comedic monologue... whatever showcases your passion for Zappos and the work you'd be doing Videos are not required, but if you create it, we'll watch it.

Scout [noun| you're a recruiter, too]. As a Zapponian, we'll ask that you always keep your eye out for great talent to join our family. Consider yourself an extension of the recruiting team, scouting for the best people to grow our company.

Director of Operations and Sales Enablement

About Zappos At Work:

Zappos At Work is a dynamic division of Zappos, renowned for its customer-centric approach and innovative business solutions. We specialize in providing unparalleled services and products to businesses, ensuring they thrive in today's competitive market landscape.

Job Description:

As the Director of Ops & Sales Enablement at Zappos At Work, you will play a pivotal role in driving operational excellence and empowering our sales team to achieve and exceed their targets. You will be responsible for overseeing all operational aspects of our sales processes and implementing strategies to enhance sales effectiveness and efficiency.

Key Responsibilities:

  • Operational Leadership: Lead the development and implementation of operational strategies to streamline sales processes and maximize efficiency.
  • Sales Enablement: Develop and execute sales enablement programs to equip the sales team with the tools, resources, and training necessary to succeed.
  • Performance Management: Establish key performance metrics and dashboards to monitor sales performance, identify areas for improvement, and drive continuous optimization.
  • Cross-functional Collaboration: Collaborate closely with cross-functional teams, including marketing, product, and customer success, to align sales strategies with overall business objectives.
  • Technology Enablement: Evaluate, implement, and optimize sales technologies and CRM systems to support sales processes and enhance productivity.
  • Sales Process Optimization: Analyze sales processes and identify opportunities for automation, standardization, and improvement to drive operational excellence.
  • Training and Development: Develop and deliver sales training programs, workshops, and materials to enhance sales skills, product knowledge, and overall performance.
  • Sales Forecasting: Work closely with sales leadership to develop accurate sales forecasts and provide insights to support strategic decision-making.
  • Team Management: Build, develop, and lead a high-performing team of operations and sales enablement professionals, fostering a culture of collaboration, innovation, and accountability.
  • Market Analysis: Stay informed about industry trends, competitive landscape, and customer needs to inform sales strategies and initiatives.

Qualifications:

  • Bachelor's degree in Business Administration, Sales, Marketing, or a related field; MBA preferred.
  • Proven experience (15+) in sales operations, sales enablement, or a related field, with a track record of driving operational excellence and sales performance.
  • Strong leadership skills with the ability to inspire, motivate, and develop a team.
  • Excellent analytical and problem-solving skills with a data-driven approach to decision-making.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels.
  • Experience with sales technologies and CRM systems; proficiency in Salesforce is a plus.
  • Results-oriented mindset with a focus on achieving and exceeding targets.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to change quickly.

Why Join Us:

  • Opportunity to make a significant impact and drive meaningful change within a dynamic and innovative organization.
  • Competitive salary and benefits package, including health insurance, retirement plans, and more.
  • Collaborative and inclusive culture that values diversity, creativity, and personal growth.
  • Flexible work arrangements, including remote work options.
  • Access to ongoing learning and development opportunities to enhance your skills and advance your career.

Join us at Zappos At Work and be part of a passionate team dedicated to revolutionizing the way businesses succeed Apply now to embark on an exciting journey of growth and opportunity.

The base pay range for this position is $154, ,000 per year ; however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition, a full range of medical and other benefits is offered.

The Fine Print

Applicants must be authorized to work for any employer in the U.S. Zappos is unable to sponsor or take over sponsorship of an employment visa for applicants at this time.

The Zappos Family of Companies is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at or call us at

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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