Community Manager
1 month ago
The Community Manager will oversee and coordinate the front desk operations of the club, providing quality service and accommodations to members & guests.
Supervisory Responsibilities:
- Recruits, interviews, hires, and trains new staff.
- Oversees the daily operations and staffing of the front desk.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with club policy.
Duties/Responsibilities:
- Coordinates and oversees all front desk operations, ensuring quality service is provided within the established business plan and budget.
- Greets and welcomes guests.
- Works to resolve issues or problems that guests may experience.
- Handles special requests and accommodations.
- Inspects facilities to ensure compliance with applicable standards and regulations.
- Ensures maintenance issues are addressed in a timely manner.
- Analyzes financial information; plans and facilitates purchases.
- Coordinates services with outside suppliers, vendors and event planners.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Extensive knowledge of hotel and hospitality industry.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- Bachelors degree, preferably in hotel management, business administration, or related field, strongly preferred
- Five or more years of experience in the hospitality industry preferred; managerial experience strongly preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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