Account Manager

4 weeks ago

New York, New York, United States CreatorIQ Full time

CreatorIQ has earned the title of best company to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New WaveTM: Influencer Marketing Solutions, and was recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

Be a Part of Our Dynamic Team and Transform the Industry Together

CreatorIQ is looking for an Account Manager to build deep relationships with a named portfolio of customers, driving retention and account growth. Account Managers serve as trusted, consultative advisors to our customers, confirming that expectations are being exceeded and driving further investment opportunities.

As an Account Manager, you will serve as a critical growth leader within the CreatorIQ team and directly with our valued customers. You will be responsible for the health of our long-lasting customer relationships, as well as the growth of CreatorIQ's top line revenue. This role has a heavy emphasis on maintaining and building strong, healthy customer relationships, providing strategic leadership across a portfolio of customers, and ensuring you're working in tandem with team members within Customer Experience. You must thrive on being in the spotlight on high-stakes opportunities and challenges, while multitasking with a variety of account-related responsibilities.

What you'll do:

  • Understand the CreatorIQ's product, its value proposition and be able to communicate it effectively to customers
  • Assess, renew and grow contracts within a set book of business, with a focus on ensuring each customer is set up for long-term success with CreatorIQ
  • Proactively prospect, identify, qualify and develop an expansion pipeline with existing customers, as well as contacts in new markets, business units or child accounts
  • Spearhead account penetration strategies with your BDR and Marketing team
  • Accurately forecast your expansion opportunities in Salesforce
  • Build credibility and trust while influencing buying responsibilities
  • Anticipate and prepare for objections through regular risk assessment exercises
  • Listen, understand, and strategically engage with referrals and key decision-maker contacts to build professional and personal relationships that lead to new opportunities
  • Advocate internally for your customer's needs and assist with concerns or questions
  • Collaborate internally with finance, sales operations, and support teams to remediate and ensure successful renewal
  • Stay on top of our products, features, and processes in a rapidly changing environment

Who you are and what you'll need for this position:

  • Experience in Account Management - 3+ years of experience in in an outward-facing role such as account management, sales, or consulting, ideally working directly with contract renewals, up-selling, and expansions
  • Background in SaaS sales - Strong experience and fluency in the world of Enterprise software solutions, social media/influencer marketing, product strategy/design/technical concepts
  • Active Listener and Collaborative - Listens actively and asks questions to fully understand what matters most to others. Values the input and insights of others
  • Adept at creative problem-solving, prioritization and organization, with a commitment to detail.
  • Strong Communicator - Comfort using data to diagnose challenges, identify opportunities, and drive solutions through emails, calls, and in-person meetings (in the future)
  • Strategic Relationship Builder - Ability to work with C-Level executives and ask the difficult questions to qualify opportunities and passionate about building meaningful relationships that are mutually beneficial at their core
  • Strong passion for influencer marketing, substantial experience with account management, account mapping, solutions selling, operations and leadership

Who we are:

CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world's most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ's platform to drive real business results across their influencer marketing ecosystems. CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create a synergistic atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

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