MGH Senior Vice President, Hospital Operations

GENERAL SUMMARY/OVERVIEW STATEMENT:

As a not-for-profit organization, Mass General Brigham (MGB) is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, MGB supports a complete continuum of care including two academic medical centers, community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities.

Massachusetts General Hospital was established to provide care to Boston's sick, regardless of socioeconomic status, and became the first teaching hospital of Harvard University's new medical school. We have remained at the forefront of medicine by fostering a culture of collaboration and education, pushing the boundaries of medical research, and maintaining an unwavering commitment to the diverse community we were created to serve. Mass General is consistently recognized as a top hospital in the nation by U.S. News & World Report. Mass General serves as a leader in research with more than $1 billion in research operations and stands as the largest-hospital based research program in NIH funding. Our research program spans more than 30 clinical departments and centers across the hospital. Approximately 1,200 clinical trials are taking place at Mass General at any given time. Our research drives discoveries and breakthroughs in basic and clinical research, which translate into new and better treatments for our patients locally and around the globe.

Under the leadership of the Chief Operating Officer (COO), the Senior Vice President of Hospital Operations (SVP) is ultimately accountable for the overall administrative and strategic leadership, operating results, and financial performance of three major areas of responsibility across the Mass General Entities:

1. Hospital Capacity Management: The SVP serves as the executive directly responsible for all aspects of Capacity Management.

The SVP will serve as the executive leader, working collaboratively with MGB and MGH leaders including CMO, CNO/ACNOs, Chairs and Chiefs, Case Management and other SVPs for clinical services on hospital-wide initiatives to advance service optimization and integration, enhanced patient experience, and value-based care delivery. The leader will ensure that length of stay efforts, longitudinal patient flow, quality improvement, workforce management, care model innovation, and capital planning are all managed in a coordinated and effective manner. Works closely with colleagues at BWH/BWPO as well as MGB to ensure optimization of enterprise assets, specifically, coordinates with EAM, PTAC, CCM, and Home Hospital on high priority system-wide capacity and throughput-related initiatives.

2. Surgical and Procedural Services: The SVP serves as the executive directly responsible for all aspects of Peri-Operatives and Procedural Services across the MGH. Collectively, these sites perform 58,000 surgical cases annually and 62,000 procedures annually.

The SVP will oversee the team accountable for the overall operations and financial performance of the MGH main campus ORs (58), Danvers ORs (8), Waltham ORs (10), and Perioperative services including the pre-procedure evaluation program, technician services, and central sterile processing and supplies. S/he will oversee and coordinate the operations and financial performance of the MGH Procedural areas in collaboration with department leadership.

The SVP will also The SVP will work collaboratively with Chairs and Division Chiefs and the other SVPs for clinical services on hospital-wide initiatives to advance service optimization and integration, enhanced patient experience, and value-based care delivery. The leader will ensure that patient access, operational throughput, quality improvement, workforce management, care model innovation, and capital planning are all managed in a coordinated and effective manner.

3. Support Services: The SVP serves as the executive directly responsible for all support services, including facility operations, buildings & grounds, materials management (and transport), environmental services, environmental health and safety, nutrition and food services across the Mass General Sites. In doing so, s/he will oversee and collaborate with the MGH VP for Support Services who is responsible for:

• Promoting a safe environment and performing all related responsibilities to the highest of standards.
• Developing and implementing systems to monitor performance against budgets, schedules, and established quality control standards.
• Protecting the interests of the Mass General Sites and Mass General Brigham effectively, and ensuring appropriate controls are in place to guarantee compliance with all financial, regulatory, and safety requirements.
• Overseeing and directing all operating and capital expenditures for space development, consistent with planning and design goals.
• Take a leadership role in the development of annual and multi-year capital budgets, especially those related to construction and development.

In all the previously listed areas, the SVP works in close partnership with the Chief Medical Officer (CMO) and the Chief Nursing Officer (CNO) to ensure coordination and collaboration. In addition, the SVP is responsible - directly, or in partnership with senior leader colleagues - for a number of ongoing, broad organizational requirements, including:

• Ensuring that competent, efficient, and coordinated patient care is uniformly provided to patients in ambulatory, inpatient and community settings;

• Ensuring that all educational programs meet institutional and outside regulatory requirements;

• Ensuring that all research initiatives are appropriately supported;

• Directing and developing the organization of services and programs within the scope of responsibility of the SVP;

• Managing all operating and capital budgets for MGH within the purview of the SVP;

• Leading the management team within the SVP's enterprises toward attainment of identified short- and long-term goals and objectives;

• Advancing MGB's commitment to diversity, equity, and inclusion;

• Executing strategies and plans designed to achieve MGB's strategic objectives;

• Collaborating with other institutional leaders to meet MGB strategic goals and objectives; and

• Serving as an institutional leader across the MGH.

MINIMUM JOB QUALIFICATIONS:

• 10 years of experience as a leader within an academic medical center.
• Demonstrated track record of successfully leading teams.
• Experience working in a highly matrixed organization / environment strongly preferred.
• Master's or doctorate degree required.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Leadership: Truly outstanding interpersonal skills and a high degree of social facility in obtaining cooperation and support from a broad range of people are required. A demonstrated ability to interact with all members of the organization in ways that enhance understanding, respect, cooperation, and problem solving is essential.
• Results orientation: Results-driven approach with experience/ability to achieve results in a metrics based analytical environment. The ability to work independently and accurately and concisely disseminate information in both written and verbal formats is required. The ability to independently resolve quickly most problems encountered is essential.
• Organizational Skills: Outstanding organizational skills are necessary to manage many competing timetables and responsibilities and deadline pressures. The ability to delegate, effectively supervise, and plan for the timely and successful completion of short- and long-term objectives is essential. The responsibilities of this position require detailed, concentrated effort and constant re-establishment of priorities as well as complex and sensitive decision-making.

• Collaboration: Able to work effectively within a matrixed organizational structure.

• Business acumen: Budget management, data and analytics market knowledge, and analytical skills to support health care delivery and hospital operations, ability to understand and integrate system budget challenges into proposed annual budgets.

• Initiative: A self-starter who can develop roadmaps, frameworks and plans in an area with minimal precedent. A successful track record of executive management and the ability to provide support, direction, and development counsel to leaders is required.
• Communicator/Facilitator: Interpersonal, presentation and organizational skills and professional demeanor; demonstrated sensitivity, discretion, and judgment regarding confidential matters are essential. Excellent verbal and written communication skills are necessary to communicate effectively with a large and diverse constituency, including the Chairs, senior departmental leaders, hospital and MGPO leaders and administrative staff, research faculty at all levels, research trainees and staff, representatives of other MGH offices, collaborating institution officials, granting agencies (NIH, industry and foundations), potential donors, representatives, and vendors. A good command of English language, including medical and scientific terminology, is critical.
• Program Implementation: Proven ability to develop and implement programs.

• Project Management: Proven ability to successfully manage highly complex projects.

• Innovation: Creativity in exploring and adapting new "measure to improve" and decision support approaches.

• Confidence in complexity and ambiguity: Understand and execute effectively amongst the complexities of an academic medical environment, and the broader enterprise. The ability to work collaboratively with chairs, chiefs, senior executives, physicians, service line administrators, operations management, and other employees in a complex matrix organization.

• Judgement: Demonstrated judgement in managing sensitive issues and when to escalate problems.

• Team: Take personal responsibility in development a team and is passionate about a happy, highly functioning team with the most acceptable level of talent and performance for the responsibilities of the department.

• Interpersonal: Excellent interpersonal, oral communication skills. Possess a leadership style that is open and transparent and an exceptional capacity to build strong relationships. Manage conflict and achieves resolution effectively.

• Time management: Exceptional organizational skills and ability to prioritize effectively. Flexibility to work independently and to handle multiple tasks with project deadlines. A tenacious, can-do personality that works to correct mistakes and get things done as efficiently as possible, often utilizing resources across services.

• Technology: Competency in the latest digital capability to support decision support tools and environments (e.g., command center).

• Mass General Brigham values: Embrace values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

TEAM:

• Vice President, Support Services

• Executive Medical Director, Procedural Services

• Executive Director of Finance, Perioperative Services

• Executive Director, Perioperative Services & Health Systems Engineering

• Other operational leaders as defined by COO

WORKING CONDITIONS:

• Attends meetings in and out of hospitals and clinics. May require travel to off-campus locations.
• Is available for early and late meetings and flexible to meet frequent deadlines. Some evening and weekend work will be necessary.

SYSTEM AND FISCAL RESPONSIBILITIES:

• Accountable for the budget performance of all accounts within the purview of the position.

• Responsible for managing an effective, efficient team of resources, with stewardship.
• Works within legal, regulatory, compliance, accreditation and ethical practice standards relevant to the position and as established by MGH/MGB.
• Complies with appropriate Mass General and MGB policies and procedures.
• Brings potential matters of non-compliance to the attention of the COO or other appropriate leaders.

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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