Strategic Customer Executive

2 weeks ago

Chicago, Illinois, United States Pricefx Full time

Job Description
Join our family at Pricefx, a leading SaaS Pricing (Price Optimization & Management) and CPQ (Configure-Price-Quote) vendor. Experiencing consistent annual growth, Pricefx remains committed to stable employment . We value flexibility and provide home office and remote work opportunities. Our product boasts outstanding customer reviews ranging from small companies to renowned names such as Michelin, Sonoco, Avery Dennison , and Bosch .
With branches in 7 countries and over 30 nationalities, Pricefx is a genuinely international and diverse company , fostering a warm, welcoming, and respectful environment. Join us at Pricefx and be part of a winning team that values your unique contributions, encourages accountability and personal growth, and celebrates collective achievements.
Your mission
Your mission is to ensure that Pricefx's largest and most strategic customers are understood and supported in a way that allows them to:

  • Achieve maximum value from Pricefx solutions
  • Maximize the use of Pricefx across their enterprise and
  • Become a strong advocate for our solutions internally and externally to other customers.

The Strategic Customer Executive executes these three things by:

  • Being a trusted resource and advisor to key executives and influencers across the various business units and geographies,
  • Understanding and influencing the customer's pricing roadmap and the key influencers in the customer organization
  • Finding ways to accelerate value capture and ARR growth with the customer
  • Advising them on the prescriptive delivery guidelines when it comes to their solution and rollout
  • Driving the expansion opportunities to realize that solution
  • Helping the customers identify and measure the value achieved with our pricing solutions,
  • Ensuring proper governance for inflight projects delivered by Pricefx or our Ecosystem partners
  • Becoming strong advocate for our solutions at the customer, and
  • Advocating for the customer inside of Pricefx

The SCE's goals are:

  • Driving expanding revenue for Pricefx from this customer,
  • Maintaining high net recurring revenue rates (NRR)
  • Maintaining high customer reference ability and NPS

You will be in charge of...

  • Driving Pricefx's strategy for these customers
  • Identifying and understanding customer problems needing solutions
  • Identifying growth opportunities, removing barriers, and building a long-term roadmap for future customer expansions of Pricefx solutions
  • Mapping the customer's organization and driving a networking plan for executives and influencers throughout the organization
  • Arming the customer mobilizers and champions with information needed to help them realize their goals
  • Responsible for identifying the holistic risk level of the customer and then crafting and executing the mitigation plan.
  • Coordinating activities and engagement across Pricefx (including professional services, customer support, product team, and industry experts) with the customer - you are the focal point for all Pricefx engagement

What should you have to succeed?

  • Understanding of the dynamics of working with large multi-national companies in manufacturing and distribution industries
  • Experience leading technology transformations across large enterprises
  • Ability to resolve complex issues across multiple stakeholders, internally and externally
  • Experience consulting and negotiating with senior executives
  • Familiarity with the order-to-cash cycle and pricing concepts
  • Comfortable demonstrating use cases and business scenarios in software and articulating the value that these solutions bring to the customer
  • Excellent presentation skills and executive presence (e.g., you can have a software value and P&L discussion with a CXO)
  • Ability to quickly understand our customers' various business models/markets
  • Strong written and verbal communication skills
  • Technical aptitude and ability to understand software applications
  • Enthusiasm for working with and directing cross-departmental and cross-functional teams to create improvements or solve issues
  • Ability to work with minimal or no supervision
  • Ability to work in high-pressure situations and navigate in an ambiguous environment

Position's KPIs:

  • Expansion Revenue acquisition
  • Retention of Annual Recurring Revenue
  • Adoption of Pricefx solutions across the customer's enterprise
  • Case studies conducted & collected
  • Net Promoter score for your customers
  • Referrals/references obtained

This would make it easier...

  • Software consultative background with pricing or financial experience
  • Certified Pricing Professional (CPP)
  • Experience with implementation of Enterprise software
  • 8 to 10 years of related experience managing customer relationships for an enterprise software, preferably in high-growth, software-as-service (SaaS) environments

Location

  • Chicago, IL or Remote Opportunity
  • Ability to travel domestically up to 40%, occasional international travel

What will you love about us?
Our employees appreciate the warm and friendly atmosphere, as well as the flexibility and growth opportunities we provide. Check out our Glassdoor & Atmoskop scores and reviews.
We will support your home office setup with a monthly IT allowance. We prioritize work-life balance and, in addition to vacation, offer work anniversary, birthday, and CSR days off. Building a sense of community is important. We organize regular virtual or in-person meetups and many social activities and challenges.
We're proud also to offer some amazing benefits.

  • We will give you the option of your own devices by providing a monthly $260-IT allowance (laptop, mobile, and internet).
  • We match your 401K contribution dollar for dollar up to 4%, and your contributions are vested immediately.
  • 4 weeks of paid time off (PTO),3 sick days 15 public holidays each year, and your birthday off.
  • We have amazing healthcare coverage sponsored by the ADP platform.
  • We offer 12 weeks of 100% paid maternity leave.

By applying, I confirm that I acknowledge and understand how Pricefx processes my personal data as per information in GDPR for Candidates .
#BI-REMOTE

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