Senior Billing Operations Manager

1 month ago

Oklahoma City, Oklahoma, United States Ford Motor Company Full time

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

In this position...

Reporting to the Head of Billing Operations, the Senior Billing Operations Manager will lead a high-performing team responsible for overseeing Ford Pro North America's SaaS billing, invoicing, and collections processes. This pivotal role within the Ford Pro Global Enablement Organization ensures a seamless and efficient invoicing experience for our customers.

What you'll do...

  1. Billing Operations Management:
  2. Oversee and manage all aspects of SaaS billing, invoicing, and payment collection, ensuring accuracy and timeliness
  3. Lead a high-performing team of billing specialists and drive continuous improvement in all functions of billing operations
  4. Team Leadership:
  5. Manage and mentor the billing operations team
  6. Foster a collaborative and high-performance work environment
  7. Customer Relations:
  8. Address and resolve billing-related customer inquiries and disputes
  9. Work closely with the customer enablement team to ensure a positive customer experience
  10. Compliance & Reporting:
  11. Implement and maintain billing policies and procedures specific to subscription and usage-based billing models
  12. Ensure compliance with relevant regulations and standards (including tax, accounting, and legal)
  13. Prepare and present regular & ad hoc reports on billing operations, aging receivables, and other KPIs
  14. Cross-functional Collaboration:
  15. Lead cross-functional teams to develop, design, test, and implement billing and invoicing solutions. Identify risks, gaps, and progress to leadership
  16. Work with Product Owners and key stakeholders to provide regular verbal and written project updates regarding design, implementation, and testing status
  17. Process Improvement:
  18. Identify and implement process improvements to enhance efficiency and accuracy
  19. Stay updated on industry best practices and incorporate them into billing operations

You'll have...

  • Education & Experience
  • Bachelor's degree in Business Administration, Finance, Accounting, or a related field
  • Minimum of 5-7 years of experience in billing, finance, or operations management, with at least 3 years in a SaaS environment
  • At least 2+ years of experience in a senior or leadership role within SaaS billing operations
  • At least 2+ years of experience managing recurring revenue models and subscription billing
  • Technical Skills
  • 2+ years of experience with SaaS billing platforms (e.g. Zuora, Chargify, Recurly, Stripe, or similar)
  • 2+ years of working with SaaS metrics (e.g. MRR, ARR, churn rate, LTV)
  • 2+ years of experience with data analysis and financial reporting tools
  • Leadership Skills
  • 2+ years of experience leading and managing a team, including performance management and professional development

Even better, you may have...

  • Masters of Business Administration
  • 10+ years of experience in billing, finance, or operations management
  • 5+ years of Zuora experience
  • Proven and relevant customer billing in a high-growth and fast-paced SaaS environment
  • Deep understanding of SaaS business models, pricing strategies, and customer lifecycle management
  • Knowledge of emerging trends and technologies in the SaaS space
  • Strong decision-making skills and the ability to handle complex issues
  • Communication Skills
  • Excellent verbal and written communication skills
  • Ability to communicate effectively with various stakeholders, including clients, vendors, and internal teams
  • Analytics Skills
  • Strong analytical and problem-solving skills
  • Ability to analyze billing data and identify trends, discrepancies, and opportunities for improvement
  • Organizational Skills
  • Excellent organizational and time-management skills
  • Ability to manage multiple tasks and priorities effectively
  • Attention to Detail
  • High level of accuracy and attention to detail in all aspects of work

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture all of the above? No matter what you choose, we offer a work life that works for you, including:

  • Immediate medical, dental, and prescription drug coverage
  • Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Vehicle discount program for employees and family members, and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year's Day
  • Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

This position is a leadership level 6.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call

#LI-Remote

Requisition ID : 33792


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