Customer Service Representative

1 month ago

Byron Center, Michigan, United States SpartanNash Company Full time

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them."

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now

Location:

850 76th Street S.W. - Byron Center, Michigan 49315

Job Description:

Position Summary:

This is role is responsible to respond to phone, mail, email, and face-to-face inquiries from customers and consumers about the company's products and services by following standard scripts and procedures. Gather and exchange information to address discrepancies in a professional and timely manager.

Here's what you'll do:

  • Respond to a variety of inquiries and complaints from both internal and external customers, related, but not limited to Consumer Affairs and Private Label support.
  • Contact other departments and locations within the organization to respond to customer inquiries according to standard scripts and procedures.
  • Maintain records and files regarding customer interactions via Salesforce and similar Customer Service Management systems
  • Access and manage customer account information in other applications to facilitate such interactions.
  • Take action to solve basic problems and escalate more complex ones to Customer Service Manager based on established guidelines.
  • Handle communication in a professional, helpful and timely manner.
  • Develop and maintain working relationships with key customer contacts; through interactions build an understanding of business issues, future needs, etc. and document such information and inform sales personnel as appropriate.
  • Additional responsibilities may be assigned as needed.

Here's what you'll need:

  • High School Diploma (Required) or GED
  • Two years of customer service experience or equivalent combination of education and experience.
  • Strong written and verbal communication skills.
  • Ability to effectively listen and elicit information.
  • Knowledge of commonly used customer service concepts, practices, and procedures.
  • Computer literacy and ability to use on-line system for input, maintenance and inquiries.
  • Competency in computer software packages.
  • Experience with Salesforce a plus
  • Experience with MS Office Suite a plus

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

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