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Technology Support Specialist
4 months ago
SUMMARY
The U.S. Center for SafeSport is a non-profit organization focused on ending all forms of abuse in sport. We endeavor to make athlete well-being the centerpiece of the nation's sports culture through abuse prevention, education, and accountability.
POSITION SUMMARY
We are currently hiring a Technology Support Specialist to provide exceptional day-to-day technical support to our staff to support the critical work we perform toward our mission.
Requirements
DUTIES & RESPONSIBILITIES
- Provide an exceptional support experience for our staff.
- Respect and accommodate varying levels of technical literacy
- Timely support and resolution of reported issues by staff
- Support on/off-boarding efforts with our HR team to help new staff become acquainted with our technology services.
- Provide onsite support services in-office or at events, including general technical, network, and A/V setup and support as needed.
- Lead projects to continually improve our technology services, including new hardware and software rollouts, upgrades and general maintenance.
- Day-to-day monitoring of IT service platforms – single-sign on (SSO), mobile device management (MDM), network infrastructure, security event monitoring (web/e-mail/network/cloud).
- Maintain and exceed service metrics, implementing efficiencies for scalable support services.
- Review security events and work with the Sr. Manager of Technology Services/Sr. Director of Technology for appropriate mitigation.
- Contribute towards our cultural awareness, connectedness, and diversity efforts by building relationships across the organization and participating/supporting related activities.
QUALIFICATIONS [Required Experience]
- 4+ yrs Experience administering Microsoft 365, Cisco Meraki, Intune, Azure AD, Atlassian Suite, Zoom, and other common SaaS platforms.
- 4+ yrs Implementation and maintenance of meeting room equipment and user devices (Windows, macOS, and iOS/iPadOS) including inventory management, software and hardware maintenance, and lifecycle support from initial deployment to end of life.
COMPETENCIES, KNOWLEDGE, SKILLS, & ABILITIES [Required Skill]
- Balance a number of technology efforts and expectations day-to-day including project work, fulfilling user service requests, administration of user and system management platforms, applications, and service tickets.
- Strong understanding and experience executing information security best practices, including user support protocols, configuration policies, incident handling, access management, and ongoing monitoring and triage of security threats. ITIL a strong plus.
- Desire to educate and help users gain confidence in leveraging technology efficiently through a variety of methods including 'technology teatimes', creating self-service guides and videos, and remote/in-person support sessions
- Communicate clearly and accommodate varying levels of technical literacy
- Fix problems through informing and clarifying solutions
Summary
WORK REQUIREMENTS & ENVIRONMENT
- Standard office equipment provided
- Office environment in multi-story, dog-friendly building
- Some night and weekend work hours
- Some overnight travel required
WORK LOCATION – Denver, CO; HYBRID - primarily remote with onsite support as needed.
This is a full-time, non-exempt position. The starting pay range for this position is $30/hour - $32/hour, and will be commensurate with background and experience.
Benefits include PTO for vacation, sick and holidays; 6 weeks paid parental leave after 6 months of service; medical, vision and dental insurance options; employer paid life and disability policies; 401k with up to 5% savings match.
